Opening hours:
Opening times:
Our opening hours are Monday to Friday, 8:30am to 5:30pm.
On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.
The fund you choose can have a significant impact on your pension savings, so it's important to think carefully before making a change.
If you’re unsure which fund is right for you, visit Choosing a different fund to explore your options. You may also want to talk to a financial adviser before making any changes. There’s likely to be a charge for this. For more information on finding an adviser in your area, see our Further guidance and help page.
You should read a fund's factsheet before investing. Please be aware that the value of all investments may go down as well as up and you may get back less than you invest.
Fund switching
If you’ve considered your options and feel confident about the fund you’d like to switch to, the process is straightforward.
You can switch funds at any time, but the steps you’ll need to follow will depend on the product you have. Select the tab for your product below and we’ll guide you through the steps you need to take.
Log in to your ARC or AOR account to switch funds.
- Once logged in, choose the wrapper or funds you want to switch from, then select Change existing investments.
- You'll have the option to the sell your existing fund by either a monetary amount or percentage.
- You can then select the new fund by typing in the fund name.
- Before continuing, read the What you need to know page which will guide you through the process and highlight any important information specific to your fund, including any additional actions you may need to take.
Please note - while we process your switch you won't be invested in the stockmarket for up to two working days.
If you have an Aegon One Retirement account, you won’t be able to choose another lifestyle fund.
If you don’t have access to online services, speak to your financial adviser. They can help you gain access for certain transactions. Alternatively, you can call us on:
Call charges will vary
Log in to your Retiready account to switch funds.
- Once you’ve logged in, go to the Savings page and select your plan number.
- Select Switch or Manage investments.
- Select Sell funds to start your switch request.
- Select Choose funds and search for the fund(s) you'd like to switch into.
- Select + Add fund for each fund you choose and decide how to split your investment between them. Your total allocation must equal 100%.
- Confirm you've read the important information and select Confirm.
- If you're happy to proceed, select Submit.
- Once your switch has been processed, confirmation will be available in your Document library.
- For more detailed guidance, you can follow our step-by-step instructions:
If you haven’t already activated your account yet, you can do so on the Retiready site. If you don't have an activation code, call us on:
Opening hours:
Opening times:
Our opening hours are Monday to Friday, 8:30am to 5:30pm.
On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.
Call charges will vary
Log in to your Aegon , Scottish Equitable Pensions or Bonds account to switch funds.
- For details on how to switch funds online, see How do I change my investments.
- If you'd prefer not to switch online, you can complete the Alteration of fund choice form instead. You can find the type of plan you have by checking any of the letters we've sent you.
If you haven’t already activated your online account, you can do so here. Or you can call us using the details below.
Opening hours:
Opening times:
Our opening hours are Monday to Friday, 8:30am to 5:30pm.
On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.
What happens next - Customers
What happens next - Trustees
Call charges will vary