We’ve designed and developed Aegon Retirement Choices and One Retirement as modern and intuitive platforms to help you manage your investments effectively. Here you'll find useful information, tips and videos to help you get set up, find your way around and manage your products. 

If you’ve tried to activate your account and you’re having difficulty you can call our dedicated activation number +44 (0) 3456 464 320 (call charges will vary).

Log in to your account

Not yet registered? 

Find all the information you need to register for your Aegon Retirement Choices or One Retirement account and how to activate it. 

Watch our short video on how to activate your Aegon Retirement Choices and One Retirement account.

Once you've activated your account, watch our short video on getting started with your dashboard and product summary screens.

[00:00:05] Once you've activated your account, you're ready to get started. Log in to your account and you'll land on your dashboard. Here, you can find everything you need, with all information in one place. The dashboard is tailored to you and depends on the permissions you have.

[00:00:24] Here, we'll look at a customer who can manage the products they hold. If you have a financial adviser, you might have 'view only' access, as they support you with your financial planning and manage products on your behalf. Here you can see the total value of all your products and the return since you invested with us, and whether that's up or down. If you have a financial advisor, you'll find the details here.

[00:00:57] You can easily see what products you have, including the product name, value, and product number. We'll come back to 'view and manage' shortly. At the side you have quick links to online documents, latest status updates and product and investment gating. You can also access information about the investments we offer.

[00:01:27] Let's go back to see how you can manage your self invested personal pension. If you select 'view and manage' you'll get a summary of the product and you're able to make changes if you want to. You can see the value return and the financial advisor's details linked to this product. You can choose to top up, change existing investments, manage investment strategy, or select more actions to manage investment income and for equity trading. If you're paying a regular amount, we'll show that here, and when it's next due. If you want to make a change to the regular amount you're paying, you have easy access to the form you need to complete and send to us.

[00:02:18] You can also find out more about your investments, transaction history, online documents, and any ongoing charges you're paying to your financial advisor if you have one. There are also useful links to our fund research area, generate a review illustration, update your preferred retirement age, and access our retirement planner tool. This is a quick overview of your dashboard and product summary. You can also select 'account' to view and update your details if you need to.

[00:02:55] If you want to know more, visit our dedicated support page for useful information and watch other helpful videos. Once you've finished, remember to log out. This is your Aegon Retirement Choices and One Retirement experience. Simple, online and intuitive. 

Additional support

If you have a question about activation or online processes and can’t find and answer here, getting in touch using web chat is the best way to reach us.

Chat to us online

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Opening hours:

Opening times:

Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Get in touch by phone

For any questions about activating your account:
+44 (0) 3456 464 320

For any other questions:
+44 (0) 3456 081 680

Call charges will vary.

Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Get in touch by email

Email: arccustomercare@aegon.co.uk

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured.

We're always here to help, so if your personal circumstances mean you need additional support, please contact us to discuss the services you need.

Not yet activated?

These support pages are for anyone who logs in using their email address. If you haven’t activated your new account and log in using an 8-digit number, please visit our support page.