woman with braids and a green sweatshirt is showing a tablet to an older man as they sit on a cream sofa

A helping hand for those requiring extra support

If your circumstances mean that you need some extra support, we're here to help.

Making a difference for those requiring additional support

We know that certain health conditions may mean adjustments are required and that life events such as losing your job or a loved one might mean that there are times where you feel more vulnerable and in need of a bit of extra help.

We can't promise we've got all the answers to life's problems, but we do commit to listening and dealing with your needs sensitively and compassionately.

Bereavements

We understand this is a difficult time and want to make the next steps as simple as possible.

Bereavement support

Power of Attorney

When getting in touch to register or discuss power of attorney, it's useful to have a customer number, plan number or protection number to hand.

Find out more about Power of Attorney

Divorce and pension sharing

In the event of a divorce, there’s a lot to deal with, and your retirement savings and pensions are important points to think about.

Learn more about pension sharing

Pensions and ill health

We understand that ill health can change your retirement plans. Here we explain your options and additional support available.

Learn more about pensions and ill health

Practical support

We can offer different types of practical support and try where possible to centre this around your individual needs.

Support options could include:

  • Assistance filling out forms
  • Having a conversation in a way that suits you best
  • Talking you through processes or topics you might find difficult to understand
  • With your authorisation, liaising with family members or carers to articulate instructions

We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.

If you require an alternative communication format such as braille, large print, or audio, please contact us using the options below.

Get in touch by phone

Phone: 

Opening hours:

Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.

Opening hours:

Information

To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.

Opening times:

Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Get in touch by email

Email: 

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured.

Get in touch by phone

Phone: 

Opening hours:

Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.

Information

To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.

Opening hours:

Opening times:

Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Get in touch by email

Email: 

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured.

Get in touch by phone

Phone: 

Opening hours:

Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.

Information

To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.

Opening hours:

Opening times:

Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Get in touch by email

Email: 

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured.

Get in touch by phone

Phone: 

Opening hours:

Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.

Information

To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.

Opening hours:

Opening times:

Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Get in touch by email

Email: 

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us. Please consider this and don't include any personally sensitive, financial or banking information that hasn't been appropriately secured.

Get in touch by phone

Phone: 

Calling from abroad: 

Opening hours:

Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.

Get in touch by phone

Protection claims: 

General: 

Opening hours:

Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed

Call charges will vary.

Content and resources to help you

Cost of living support

We're committed to supporting you throughout times of uncertainty. If you're concerned about the impact of the cost-of-living crisis or global events impacting market volatility, we have lots of support available to help you.

Visit our cost of living support page

Website accessibility

Our website is designed to be as accessible as possible to everyone, regardless of circumstance.

Staying safe online

Find out how to protect your retirement savings, as well as some handy online security and fraud awareness tips.

What is financial wellbeing?

Few things in life give us as much freedom as having our finances in order. This guide will give your new ways to think and act to increase your financial wellbeing.

Take a look at our customer guide
financial wellbeing pebbles