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Please allow up to five business days for us to process your request, and for this update to show on your online account.

We’ll notify you by email when a new document is available, so it’s really important to keep your email address on your account up to date.

You can manage your document preference and email address directly from your profile at any time.

Where possible, we’ll apply your document preference to all document types and to all products you hold with us including any future products you may take out.

We may still send some documents by post where an online version isn't currently available.

Not yet activated your online account?

It's really easy to activate your account. Watch out for the email we've sent you and follow the steps.