No contact information Warning

Message Title
We cannot display any contact information
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noContactInfo
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Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard. 

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warning
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false

Contact confirmation - ARC1

Message Title
It looks like you have an Aegon Retirement Choices policy
Message unique ID
arc1ContactConfirmation
Message content

You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Retirement Choices pension policy.

Message type
information
Close-able
false

Our Find and Match process

We will identify pension policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for us to undertake matching. Similarly, it’s important that if you hold an Aegon pension policy, you keep us and your employer up to date of any changes to your personal information.

Some pension policies and benefits within pension policies may not be shown on the Pensions Dashboard. This may be the case if the pension policy has recently been transferred to us, you’ve already fully accessed your benefits, or the provided details don't match our records. Also bear in mind that until October 2026, not all pension policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension policies.

Contact us

We’ll only be able to discuss Aegon pension policies with you. You will need to contact other providers to discuss any pension policies you may hold with them.

We recommend you review all your matches which may require contacting us before getting in touch.

If you have multiple matches with us, you can send us the documents we need to investigate your matches at the same time.

You’ll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

If you’re contacting us to discuss this pension policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the pension policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively you can complete and send us this form including relevant identity documents to help us match you to your pension.

If you’re contacting us via phone to tell us it’s not your pension policy, we’ll be able to remove the pension policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the pension policy from the Pensions Dashboard within 5 days.

If you’re contacting us to tell us we’ve missed a pension policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.

Please complete this form, ensuring you include any other references shown on the Pensions Dashboard you want to discuss with us and send to:

Aegon - Pensions Dashboard, Sunderland, SR43 4NF

Make sure you also include relevant identification documents to help our investigation. The form explains what we need.

Do you have a complaint relating to your experience?

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner. 

If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team

When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

Contact confirmation - ARC2

Message Title
It looks like you have an Aegon Platform policy
Message unique ID
arc2ContactConfirmation
Message content

You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Platform pension policy.

Message type
information
Close-able
false

Our Find and Match process

We will identify pension policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for us to undertake matching. Similarly, it’s important that if you hold an Aegon pension policy, you keep us and your employer up to date of any changes to your personal information.

Some pension policies and benefits within pension policies may not be shown on the Pensions Dashboard. This may be the case if the pension policy has recently been transferred to us, you’ve already fully accessed your benefits, or the provided details don't match our records. Also bear in mind that until October 2026, not all pension policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension policies.

Contact us

We’ll only be able to discuss Aegon pension policies with you. You will need to contact other providers to discuss any pension policies you may hold with them.

We recommend you review all your matches which may require contacting us before getting in touch.

If you have multiple matches with us, you can send us the documents we need to investigate your matches at the same time.

You’ll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

If you’re contacting us to discuss this pension policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the pension policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively you can complete and send us this form including relevant identity documents to help us match you to your pension.

If you’re contacting us via phone to tell us it’s not your pension policy, we’ll be able to remove the pension policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the pension policy from the Pensions Dashboard within 5 days. 

If you’re contacting us to tell us we’ve missed a pension policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.

Please complete this form, ensuring you include any other references shown on the Pensions Dashboard you want to discuss with us and send to:

Aegon - Pensions Dashboard, Sunderland, SR43 4NF

Make sure you also include relevant identification documents to help our investigation. The form explains what we need.

Do you have a complaint relating to your experience?

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner. 

If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team

When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

Contact confirmation - TargetPlan

Message Title
It looks like you have an Aegon TargetPlan policy
Message unique ID
tpContactConfirmation
Message content

You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon TargetPlan pension policy.

Message type
information
Close-able
false

Our Find and Match process

We will identify pension policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for us to undertake matching. Similarly, it’s important that if you hold an Aegon pension policy, you keep us and your employer up to date of any changes to your personal information.

Some pension policies and benefits within pension policies may not be shown on the Pensions Dashboard. This may be the case if the pension policy has recently been transferred to us, you’ve already fully accessed your benefits, or the provided details don't match our records. Also bear in mind that until October 2026, not all pension policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension policies.

Contact us

We’ll only be able to discuss Aegon pension policies with you. You will need to contact other providers to discuss any pension policies you may hold with them.

We recommend you review all your matches which may require contacting us before getting in touch.

If you have multiple matches with us, you can send us the documents we need to investigate your matches at the same time.

You’ll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

If you’re contacting us to discuss this pension policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the pension policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively you can complete and send us this form including relevant identity documents to help us match you to your pension.

If you’re contacting us via phone to tell us it’s not your pension policy, we’ll be able to remove the pension policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the pension policy from the Pensions Dashboard within 5 days.

If you’re contacting us to tell us we’ve missed a pension policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.

Please complete this form, ensuring you include any other references shown on the Pensions Dashboard you want to discuss with us and send to:

Aegon - Pensions Dashboard, Sunderland, SR43 4NF

Make sure you also include relevant identification documents to help our investigation. The form explains what we need.

Do you have a complaint relating to your experience?

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner. 

If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team

When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

Contact confirmation - MasterTrust

Message Title
It looks like you have an Aegon Master Trust policy
Message unique ID
mtContactConfirmation
Message content

You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Master Trust pension policy.

Message type
information
Close-able
false

Our Find and Match process

We will identify pension policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for us to undertake matching. Similarly, it’s important that if you hold an Aegon pension policy, you keep us and your employer up to date of any changes to your personal information.

Some pension policies and benefits within pension policies may not be shown on the Pensions Dashboard. This may be the case if the pension policy has recently been transferred to us, you’ve already fully accessed your benefits, or the provided details don't match our records. Also bear in mind that until October 2026, not all pension policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension policies.

Contact us

We’ll only be able to discuss Aegon pension policies with you. You will need to contact other providers to discuss any pension policies you may hold with them.

We recommend you review all your matches which may require contacting us before getting in touch.

If you have multiple matches with us, you can send us the documents we need to investigate your matches at the same time.

You’ll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

If you’re contacting us to discuss this pension policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the pension policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively you can complete and send us this form including relevant identity documents to help us match you to your pension.

If you’re contacting us via phone to tell us it’s not your pension policy, we’ll be able to remove the pension policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the pension policy from the Pensions Dashboard within 5 days.

If you’re contacting us to tell us we’ve missed a pension policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.

Please complete this form, ensuring you include any other references shown on the Pensions Dashboard you want to discuss with us and send to:

Aegon - Pensions Dashboard, Sunderland, SR43 4NF

Make sure you also include relevant identification documents to help our investigation. The form explains what we need.

Do you have a complaint relating to your experience?

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner. 

If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team

When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

Contact confirmation - Aegon Scottish Equitable

Message Title
It looks like you have an Aegon & Scottish Equitable Pensions and Bonds policy
Message unique ID
seContactConfirmation
Message content

You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon & Scottish Equitable Pensions and Bonds pension plan.

Message type
information
Close-able
false

Our Find and Match process

We will identify pension plans which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for us to undertake matching. Similarly, it’s important that if you hold an Aegon pension plan, you keep us and your employer up to date of any changes to your personal information.

Some pension plans and benefits within pension plans may not be shown on the Pensions Dashboard. This may be the case if the pension plan has recently been transferred to us, you’ve already fully accessed your benefits, or the provided details don't match our records. Also bear in mind that until October 2026, not all pensions plans will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension plans.

Contact us

We’ll only be able to discuss Aegon pension plans with you. You will need to contact other providers to discuss any pension plans you may hold with them.

We recommend you review all your matches which may require contacting us before getting in touch.

If you have multiple matches with us, you can send us the documents we need to investigate your matches at the same time.

You’ll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

If you’re contacting us to discuss this pension plan via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the pension plan. Once we have all the information required, we’ll contact you within 5-10 days to discuss.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively you can complete and send us this form including relevant identity documents to help us match you to your pension plan.

If you’re contacting us via phone to tell us it’s not your pension plan, we’ll be able to remove the pension plan from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the pension plan from the Pensions Dashboard within 5 days.

If you’re contacting us to tell us we’ve missed pension plan, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.

Please complete this form, ensuring you include any other references shown on the Pensions Dashboard you want to discuss with us and send to:

Aegon - Pensions Dashboard, Sunderland, SR43 4NF

Make sure you also include relevant identification documents to help our investigation. The form explains what we need.

Do you have a complaint relating to your experience?

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner. 

If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team

When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.

Contact confirmation - Scottish Friendly

Message Title
It looks like you have a Scottish Friendly pension plan
Message unique ID
scotfContactConfirmation
Message content

You are seeing this page because based upon the information provided to the Pensions Dashboard, it looks like you have a Scottish Friendly pension plan.

Message type
information
Close-able
false

You are a member of a Scottish Friendly pension plan which is distributed and administered by Aegon UK.

Scottish Friendly's Find and Match process

Scottish Friendly will identify pension plans which may match the information you provided to the Pensions Dashboard.  It's important that you provide the Pensions Dashboard with the correct details for Scottish Friendly to undertake matching.  Similarly, it's important that if you hold a Scottish Friendly pension plan,  you keep Scottish Friendly and your employer up to date of any changes to your personal information.

Some pension policies and benefits within pension plans may not be shown on the Pensions Dashboard.  This may be the case if the pension plan has been transferred to Scottish Friendly, you've already fully accessed your benefits, or the provided details do not match our records.  Also bear in mind that until October 2026, not all pension plans will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension plans.

Contact Scottish Friendly

We’ll only be able to discuss Scottish Friendly pension plans with you. You will need to contact other providers to discuss any pension plans you may hold with them.  

We recommend you review all your matches which may require contacting Scottish Friendly before getting in touch.

You’ll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss with you.  

If you're contacting us to discuss this pension plan via phone, you'll need to be able to provide the required information to pass our security checks.  If you don’t have this information, we'll ask you to send in some information for us to discuss the pension plan.  Once we have all the information required, we'll contact you within 5-10 days to discuss.

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively you can complete and send us this form including relevant identity documents to help us match you to your pension.

If you're contacting us via phone to tell us it's not your pension plan, we'll be able to remove the pension plan from the Pensions Dashboard on the same day as you contact us.  Contacting us via phone means there is no need for you to send us any documents or forms.  

Phone: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Alternatively, you can notify us via post using the below form.  Once we've received the form, we'll be able to remove the pension plan from the Pensions Dashboard within 5 days.

If you're contacting us to tell us we've missed a pension plan, we cant discuss this via phone, as you'll need to send in some information for us to investigate.  Once we receive that information, we may contact you to provide more information.  Once we have all the information we require, we'll contact you within 5-10 days to discuss.

Please complete this form, ensuring you include any other references shown on the Pensions Dashboard you want to discuss with us and send to:

Aegon - Pensions Dashboard, Sunderland, SR43 4NF

Make sure you also include relevant identification documents to help our investigation. The form explains what we need.

Do you have a complaint relating to your experience?

We're committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right.  When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.

If you want to complain about your experience with our process for answering your Pensions Dashboard enquiries, please get in touch with our  team by emailing enquiries@scottishfriendlypensions.co.uk  or by telephone on 0300 304 8716 (call charges will vary).

When contacting the team about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss with you.