Mylo’s here for life’s big money moments, starting with your pension.
It’s the simple way to manage your Aegon pension straight from your phone.
Whether you’re just starting out in your career, or somewhere in between, Mylo’s by your side with everything you need in one place – helping you to check your balance, combine old pensions, or stay up to date with helpful notifications.
It also learns what matters most to you, sending timely, personalised messages at the right time based on your needs – so you get support and reminders that feel relevant, not overwhelming.
And because Mylo speaks to you in a way that everyone can understand, you can feel confident about taking control of your pension and planning for the future.
With the Mylo app, you can:
- See your real-time balance at a glance – with your pension and ISA in one place
- Find and combine old pensions into one easy-to-manage pot
- Get expert support from real people – here to help with your pension questions
- See exactly where your money’s invested
- Get notifications that keep you in the know
We know switching to something new can take time to get used to. We’ve designed Mylo to give you a simpler way to stay on top of your pension – but as we’re still new, some things might feel different.
We’re always working to make Mylo even better – so you’ll be able to do more over time.
If you’re already registered on the Aegon app, you can still join Mylo.
Getting started is simple – you can use the same email and password you already have for the Aegon app. Just make sure you complete the onboarding journey first by selecting ‘I’m new to Mylo’ – we’ll ask you a few questions so we can tailor your experience. Once that’s done, you can continue using your existing login details.
If you can't remember your password, no stress – once you've completed onboarding, you can reset it using the 'Forgot password' option.
Mylo’s not yet available to all Aegon customers – but we’re working on it.
We’re rolling out the app gradually, so if you haven’t had an invite, you won’t be able to register just yet. Don't worry – we'll email you when it's your turn.
If you’ve had an invite, double-check what details you added when trying to onboard or reach out to your employer if you think there has been a mix-up with your details.
Still need help?
Email us at mylologin@aegon.co.uk with:
- Your full name
- The email linked to your Aegon pension
- Your National Insurance number
We’ll help you get set up as soon as possible.
Right now, Mylo works with some pension and investment products, like workplace pensions and ARC ISAs.
We’re working behind the scenes to bring more Aegon products into the app, like pensions in drawdown. For now, you can still view these through your online portal. We’ll keep you updated as Mylo grows.
To register for a Mylo account, you’ll need a UK address and mobile number.
If you live outside the UK, you won’t be able to register for Mylo just yet, but you can still log in and manage your pension through your usual online account.
Mylo is a digital-only service, which means you can contact us by email at mylologin@aegon.co.uk or through the in-app Support function whenever you need it.
Our team aims to respond within 48 hours, Monday to Friday.
If you find the personal details we hold for you on Mylo aren’t quite right, there are a few different options available.
If you’re still with the employer that set up your Aegon pension, we recommend reaching out to them to make updates to your details. That way, our records will be updated too when they next send over your pension contribution.
If you’re no longer with that employer, please get in touch with our support team through the Support feature in your Mylo app.
You can check your costs and charges in a few different ways, including in your key features or key features illustration documents or your annual pension statement.
You can find everything you need by heading to ‘Explore your pension’ and tapping ‘Document library’ in your Mylo app.
You can also speak to our Pension Experts through the app's Support page.
To find out more about what’s included in your Aegon and individual fund charges, take a look at our guide on costs and charges explained.
This only applies to some customers.
If you registered for Mylo using a different email address from the one linked to your online account, we may have updated your online account email address to match the one you use for Mylo.
This helps to keep your details consistent across our platforms and makes sure we’re contacting you using the correct information.