If you find the personal details we hold for you aren’t quite right, there are a few different options available.
If you’re still with your current employer, we recommend reaching out to them to make updates to your details. That way, our records will be updated too.
If you’re no longer with your employer, you can update your details through your online Retiready portal or by calling our support team on +44 (0) 3456 081 680.
To increase or decrease your pension contributions, you can simply request this through your employer who will update it from their end.
Yes, you can explore other fund options that match your financial goals, interests and ethics through your online Retiready portal. The fund library holds fund information and factsheets to look through so you can make the best decision for you.
This is a feature we’re working on bringing to the Mylo app very soon.
Right now, Mylo doesn't support access to your other Aegon products but it’s something we’re working hard on bringing to the app. You can still view them through your online Retiready portal.
You can check your costs and charges in a few different ways, including in your key features or key features illustration documents or your annual pension statement.
These documents are available in the Documents Store through your online Retiready dashboard.
You can also speak to our Pension Experts through the app's Support page.
To find out more about what’s included in your Aegon and individual fund charges, take a look at our guide on costs and charges explained.
The earliest age you can access your pension is 55, unless you have a Protected Pension Age (PPA), which might allow you to access it before. The minimum retirement age will rise to 57 from 6 April 2028.
If you've requested a pension transfer but wish to cancel, we’re here to help. How we cancel your pension transfer request will depend on how far along the process is.
Before Raindrop searches for your pension:
Send us a message in the app’s support page, and we’ll ask Raindrop to cancel your find and combine request.
After your pension’s found:
If Raindrop finds that your pension has exit fees or an NMPA, we’ll pause your transfer and check with you for approval. You can cancel at this stage if you change your mind.
If there's nothing flagged during the finding process, you’ll have 7 days to review your details before we contact your old provider. You can still cancel during this time – just let us know.
If we’ve notified your old provider:
If your old provider hasn’t started the transfer process, we’ll contact them to request they stop the process.
If your old provider has sold the funds but hasn’t sent them to Aegon yet, we’ll contact them and ask them to stop the transfer, and they’ll be in touch to re-invest your funds.
If we have received your pension funds:
Once your funds have been transferred to Aegon, you’ll receive a Confirmation Letter and a Withdrawal Form. If you wish to cancel, you’ll have 30 days to sign and return the form – after that, we won’t be able to accept it.
Once we receive the Withdrawal Form, we’ll check if your old provider can accept the funds back. If they can’t, your funds will remain invested in your Aegon pension, and you’ll have the option to transfer to another provider.
If the 30 days have passed, but you wish to move your funds from Aegon, you can request a transfer to a different pension provider.
At the moment, we aren’t able to support beneficiary nominations through the app, but it’s something we’re working on bringing to Mylo. In the meantime, you can nominate a beneficiary through your online Retiready portal.