Who can certify a document and how do they do it?

You can make changes to your account by contacting us. In some cases you may need to send us an original or certified copy of a document as well. 

Copies of documents can be certified by one of the following people:

  • Accountant
  • Armed forces officer
  • Bank/building society official
  • Commissioner of Oaths
  • Councillor (local or county)
  • FCA regulated person (identified using the FCA authorised persons lists)
  • FCA regulated financial services intermediary (e.g. stockbroker or insurance broker)
  • FCA regulated financial advisers
  • Member of judiciary/Justice of the Peace
  • Job centre employee
  • Member, associate or fellow of a financial services professional body
  • Paralegal (certified or qualified paralegal or associate member of the Institute of Paralegals)
  • Post office official (through the post office’s certification service)
  • Ministers of religion
  • Member of Parliament, or Scottish/Welsh/Northern Ireland Assembly Member
  • Doctors/nurses or dentists
  • Serving police officer
  • Solicitor/lawyer/advocate
  • Social worker
  • Teacher/lecturer
  • Embassy, consulate or high commission officer in the country of issue
  • Notary public
  • Government department member of staff or official

The person certifying your document should write the following on the copy document:

For documents with a photo:

'I certify this to be a true likeness of individuals name and that this document is certified to be a true copy of the original seen by me’.

The person certifying should:

  • print their name in block capitals;
  • write or stamp the name of the company they work for;
  • state their occupation and role within the company;
  • sign their declaration;
  • provide contact telephone number, or
  • date that the certification took place.

For documents without a photo:

‘I certify this to be a true copy of the original seen by me’. 

The person certifying should:

  • print their name in block capitals;
  • write or stamp the name of the company they work for;
  • state their occupation and role within the company;
  • sign their declaration;
  • provide contact telephone number, or
  • date that the certification took place.

Before making any changes to your policy you may want to get financial advice. There may be a charge for this.