Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.
You should only use the following help and support information if you're an employer who has schemes with plan numbers containing six or seven digits, excluding the zeros at the beginning, though some plan numbers may start with 'UP'.
Supporting your employees
If you need to find support materials for your scheme members on how to do things like activating their online account, updating their details or switching funds then visit our Customer help and support page.
Supporting you
To help you meet your employer governance and auto-enrolment duties, we offer two essential online tools:
SmartEnrol
SmartEnrol supports the enrolment and re-enrolment of eligible employees into your pension scheme, relieving your teams of this time-consuming regulatory requirement.
Member Insights
Member Insights is our comprehensive governance solution that provides insight and analysis of your scheme with actionable and measurable data. You can download your scheme report to further review the key highlights in governance meetings. Eligibility terms apply, you can contact us to get access.
Key links
FAQs
We've pulled together some commonly asked questions below.
Helpful guides
Supporting your business and scheme members
New member induction film
Ways to contact us
Login to online services
Login to secure online services to complete transactions securely.
Complete our online form
Submit a request using our online form.
Call us
Postal address
Aegon and Scottish Equitable Pension and Bonds,
SUNDERLAND,
SR43 4DS
SmartEnrol
To help with your move to the improved version of SmartEnrol, please check that your default email address and SmartEnrol user details are up-to-date. Get in touch if you need us to change these for you.
Received an email about your SmartEnrol move?
Please log in below if we've recently emailed you about the improved version of SmartEnrol and that your existing data has been moved across.
Not received an email about your SmartEnrol move yet?
We're in the process of moving all our employers to an improved version of SmartEnrol. Until we send you an email about the move, continue to log in as usual. Don't worry you'll be able to benefit from the new version of SmartEnrol soon enough.
A helping hand for those requiring extra support
If your circumstances mean that you need some extra support, we're here to help.
We can offer different types of practical support and try where possible to centre this around your individual needs.
We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.
