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You might notice some visual updates to our brand in our communications. We’re still the same Aegon you know.
This message is to give customers information on maintenance for ARC&OR
Due to scheduled maintenance on our sites, this service will be intermittently unavailable this week/weekend.
-Thursday 19 September at 6.30pm to Friday 20 September at 1.30am
-Friday 20 September at 6.00pm to Saturday 21 September at 6.00pm
We’re sorry but following a planned upgrade to the technology platform for some of our pension and bonds contracts, we’re aware that some of our customers are experiencing difficulties accessing their secure online services. We appreciate your continuing patience whilst our teams are working hard to fix the issue. While we work on resolving this, you may find answers to your query at aegon.co.uk/customer/pension-bond. You can also submit requests using our online form. View full details of how to switch while our service is unavailable.
For employers and advisers only – we know that our SmartPay service is experiencing disruption and we’re working to get this resolved. We’re sorry for the inconvenience that this is causing you.
To help with your move to the improved version of SmartEnrol, please check that your default email address and SmartEnrol user details are up-to-date. Get in touch if you need us to change these for you.
Please log in below if we've recently emailed you about the improved version of SmartEnrol and that your existing data has been moved across.
We're in the process of moving all our employers to an improved version of SmartEnrol. Until we send you an email about the move, continue to log in as usual. Don't worry you'll be able to benefit from the new version of SmartEnrol soon enough.
