Your pension transfer(s) to Aegon Retirement Choices

We’re committed to helping customers get ready for retirement and believe that flexibility and choice play an important part in this.

Aegon Retirement Choices (ARC) is an award-winning modern pension platform that can adapt as your needs change and savings grow letting you use one account through working life and into retirement.

What’s happening?

We're planning to transfer your Aegon pension(s) to ARC, unless you tell us not to. The transfer(s) to ARC means you'll benefit from:

  • the same or lower charges compared to your existing pension(s);
  • giving you flexible access to savings and income in retirement;
  • the ability to add details of other assets to create a more complete picture of your retirement savings;
  • online digital management and communications; and
  • a pension that you can take with you from working life into retirement.

Need to find out more?

If you need advice specific to you and for your circumstances, please call your financial adviser.

Frequently asked questions, terms and conditions and general information about transferring from your current Aegon pension(s) to ARC, can be found under the FAQ and Important reading sections on this page.

FAQs - frequently asked questions

This section provides more information about your current Aegon pension transfer(s) to ARC.

  • Your charges will stay the same or be lower than your existing pension(s).
  • You can bring the value of your investments together in one place, giving you a single view, even if they aren't all with Aegon.
  • You'll have the option to consolidate your investments.
  • Once you've transferred, your financial adviser or Aegon, will be able to give you access to ARC so you can:
    • log into your personal online document library which will contain your statements and illustrations;
    • add details of other savings and assets to create a more complete picture of your retirement savings; and
    • see how your portfolio is performing at anytime, no matter where you are.

Yes. Once you've received confirmation from us that your transfer(s) to ARC are complete, you can start making contributions into your new pension(s).

If you set up and start paying regular or one-off contributions into your new ARC pension(s), you won’t be able to ask us to move your pension funds back to your previous Aegon pension(s). Paying regular or one-off contributions into your ARC pension(s) demonstrates that you're happy with the move to ARC. Please see the Customer returns policy(Opens new window)(Opens new window) for more information.

Yes, you can consolidate other pensions into ARC - this could save on paperwork and cut down on multiple charges. Please speak to your financial adviser about whether consolidating your other pension savings into ARC is right for you.

Once you've transferred other retirement savings you may have into your ARC pension(s), you won't be able to ask us to move your pension funds back to your previous Aegon pension. Paying a transfer to your ARC pension(s) demonstrates that you're happy with the move to ARC.


Yes. If you don’t want your current Aegon pension(s) to be transferred to ARC Pension(s), please let us know before the date quoted in the letters we sent you.

Your current Aegon pension(s) will continue as is – but you won’t benefit from the new charges and features that ARC offers.

You can choose to opt out of the move to ARC, by contacting us, at any time prior to the transfer date quoted in your letters.

After you’ve been transferred, if you decide that ARC isn’t right for you - you can ask us to move you back to your former Aegon pension, within 12-months of your transfer date, unless you or your adviser have undertaken any financial transactions. Please see the Customer returns policy(Opens new window), to find out more about the applicable financial transactions.

If no financial transactions have been made following your transfer to your new ARC pension(s), then we'll reinstate your former Aegon pension(s) on the same terms that applied immediately prior to the transfer(s) taking place, including any exit charges that we didn’t apply as part of the transfer.

Please note: If we first contacted you about your upgrade before 1 October 2017, then we will write to you to let you know when your 12-month period starts.

Once transferred to ARC, we'll send you a Confirmation of transfer document which will include your charges information. You'll also be able to see your charges in the illustrations saved in your online document library, after the transfer. Your adviser, or us, will be able to give you access to ARC to see your online document library.

If you have FVR on your existing pension, it will be transferred with the stepped charging structure, which reflects the current charging structure on your existing pension(s). The ARC stepped charging addendum will apply to your new ARC account and will be saved in your online document library. 

Your charges won’t include, or take into account; any fees that are currently paid to your financial adviser or any agreements that you may make with your financial adviser in the future. 

To find out about the charges for ARC, please refer to our charges guide(Opens new window) and stepped charging addendum(Opens new window).

Next steps

Look out for your welcome letter that includes your Confirmation of transfer document. In the meantime, if you have any queries please contact your financial adviser, or us.