Support topics

This area of the website is intended for employers.

Online access Find support on registering, activating, authenticating and using your Aegon Retirement Choices employer account.

Take a look around Take a tour of the employer dashboard and learn how to navigate the site. You can also watch the video below for more information.

Managing your scheme Find out how to manage the members of your scheme, set up and approve contributions, track progress and more.

ARC workplace scheme toolkit A suite of resources to help you with promoting the scheme, member support, governance requirements and financial wellbeing.

SmartEnrol SmartEnrol supports the enrolment and re-enrolment of eligible employees into your scheme, relieving your teams of this time-consuming regulatory requirement.

Get in touch Information on how to contact us

This video provides an overview of how to activate your account, as well as a walkthrough of what to expect from your dashboard. The example isn’t a real scheme. Your dashboard may vary depending on the permissions you have.

A helping hand for those requiring extra support

If your circumstances mean that you need some extra support, we’re here to help.

woman with braids and a green sweatshirt is showing a tablet to an older man as they sit on a cream sofa

Practical support

We can offer different types of practical support and try where possible to centre this around your individual needs.

Support options could include:

Assistance filling out forms
Having a conversation in a way that suits you best
Talking you through processes or topics you might find difficult to understand
Providing communications in formats that suit your needs such as braille, large print or audio
With your authorisation, liaising with family members or carers to articulate instructions

We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.