Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Retirement Choices policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
We recommend you review all your matches which may require contacting Aegon before getting in touch. This is because there are multiple sections of the Aegon business that deal with a range of pension schemes in different locations in the UK. To avoid multiple forms and identification being provided to Aegon you can use the one form and supply us with documentation once to allow us to investigate each platform accordingly to locate your pensions and resolve your possible matches.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about a possible match, you will need to provide us with the possible match reference shown on the Pensions Dashboard for us to be able to discuss this match.
We recommend that you contact us about any possible matches which you believe are your policies as soon as possible, as the Pensions Dashboard will remove these matches after 30 days if you don’t contact us, meaning you would need to search for the policy again via the Pensions Dashboard to see it.
If you’re contacting us to tell us this is your policy, we’ll need you to send us some information for us to investigate, as well the possible match reference shown on the Pensions Dashboard. Once we receive that information, we may contact you to provide us with more information. Once we have all the information required, we expect it to take 5-10 days to confirm whether the policy is yours or not.
If you are contacting us about Aegon Retirement Choices or matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
If you’re contacting us via phone to tell us it’s not your policy, please ensure you have the possible match reference shown on the Pensions Dashboard. We’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are contacting us about Aegon Retirement Choices or matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Platform policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
We recommend you review all your matches which may require contacting Aegon before getting in touch. This is because there are multiple sections of the Aegon business that deal with a range of pension schemes in different locations in the UK. To avoid multiple forms and identification being provided to Aegon you can use the one form and supply us with documentation once to allow us to investigate each platform accordingly to locate your pensions and resolve your possible matches.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about a possible match, you will need to provide us with the possible match reference shown on the Pensions Dashboard for us to be able to discuss this match.
We recommend that you contact us about any possible matches which you believe are your policies as soon as possible, as the Pensions Dashboard will remove these matches after 30 days if you don’t contact us, meaning you would need to search for the policy again via the Pensions Dashboard to see it.
If you’re contacting us to tell us this is your policy, we’ll need you to send us some information for us to investigate, as well the possible match reference shown on the Pensions Dashboard. Once we receive that information, we may contact you to provide us with more information. Once we have all the information required, we expect it to take 5-10 days to confirm whether the policy is yours or not.
If you are only contacting us about Aegon Platform please send documents to us at this address:
Aegon Cofunds Administration, Sunderland, SR43 4DN
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
If you’re contacting us via phone to tell us it’s not your policy, please ensure you have the possible match reference shown on the Pensions Dashboard. We’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon Platform please send documents to us at this address:
Aegon Cofunds Administration, Sunderland, SR43 4DN
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon TargetPlan policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
We recommend you review all your matches which may require contacting Aegon before getting in touch. This is because there are multiple sections of the Aegon business that deal with a range of pension schemes in different locations in the UK. To avoid multiple forms and identification being provided to Aegon you can use the one form and supply us with documentation once to allow us to investigate each platform accordingly to locate your pensions and resolve your possible matches.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about a possible match, you will need to provide us with the possible match reference shown on the Pensions Dashboard for us to be able to discuss this match.
We recommend that you contact us about any possible matches which you believe are your policies as soon as possible, as the Pensions Dashboard will remove these matches after 30 days if you don’t contact us, meaning you would need to search for the policy again via the Pensions Dashboard to see it.
If you’re contacting us to tell us this is your policy, we’ll need you to send us some information for us to investigate, as well the possible match reference shown on the Pensions Dashboard. Once we receive that information, we may contact you to provide us with more information. Once we have all the information required, we expect it to take 5-10 days to confirm whether the policy is yours or not.
If you are only contacting us about Aegon TargetPlan please send documents to us at this address:
Aegon Workplace Investing, Sunderland, SR43 4DH
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
If you’re contacting us via phone to tell us it’s not your policy, please ensure you have the possible match reference shown on the Pensions Dashboard. We’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon TargetPlan please send documents to us at this address:
Aegon Workplace Investing, Sunderland, SR43 4DH
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Master Trust policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
We recommend you review all your matches which may require contacting Aegon before getting in touch. This is because there are multiple sections of the Aegon business that deal with a range of pension schemes in different locations in the UK. To avoid multiple forms and identification being provided to Aegon you can use the one form and supply us with documentation once to allow us to investigate each platform accordingly to locate your pensions and resolve your possible matches.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about a possible match, you will need to provide us with the possible match reference shown on the Pensions Dashboard for us to be able to discuss this match.
We recommend that you contact us about any possible matches which you believe are your policies as soon as possible, as the Pensions Dashboard will remove these matches after 30 days if you don’t contact us, meaning you would need to search for the policy again via the Pensions Dashboard to see it.
If you’re contacting us to tell us this is your policy, we’ll need you to send us some information for us to investigate, as well the possible match reference shown on the Pensions Dashboard. Once we receive that information, we may contact you to provide us with more information. Once we have all the information required, we expect it to take 5-10 days to confirm whether the policy is yours or not.
If you are only contacting us about Aegon Master Trust please send documents to us at this address:
Aegon Workplace Investing, Sunderland, SR43 4DH
If you are only contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon Master Trust, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
If you’re contacting us via phone to tell us it’s not your policy, please ensure you have the possible match reference shown on the Pensions Dashboard. We’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon Master Trust please send documents to us at this address:
Aegon Workplace Investing, Sunderland, SR43 4DH
If you are only contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon Master Trust, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon & Scottish Equitable Pensions and Bonds policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
We recommend you review all your matches which may require contacting Aegon before getting in touch. This is because there are multiple sections of the Aegon business that deal with a range of pension schemes in different locations in the UK. To avoid multiple forms and identification being provided to Aegon you can use the one form and supply us with documentation once to allow us to investigate each platform accordingly to locate your pensions and resolve your possible matches.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about a possible match, you will need to provide us with the possible match reference shown on the Pensions Dashboard for us to be able to discuss this match.
We recommend that you contact us about any possible matches which you believe are your policies as soon as possible, as the Pensions Dashboard will remove these matches after 30 days if you don’t contact us, meaning you would need to search for the policy again via the Pensions Dashboard to see it.
If you’re contacting us to tell us this is your policy, we’ll need you to send us some information for us to investigate, as well the possible match reference shown on the Pensions Dashboard. Once we receive that information, we may contact you to provide us with more information. Once we have all the information required, we expect it to take 5-10 days to confirm whether the policy is yours or not.
If you are only contacting us about Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon and Scottish Equitable Pension and Bonds, Sunderland, SR43 4DS
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
If you’re contacting us via phone to tell us it’s not your policy, please ensure you have the possible match reference shown on the Pensions Dashboard. We’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone as we’ll need you to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon and Scottish Equitable Pension and Bonds, Sunderland, SR43 4DS
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
It looks like your information possibly matches to a Scottish Friendly pension plan which is distributed and administered by Aegon UK.
Scottish Friendly will identify pension plans which may match the information you provided to the Pensions Dashboard. It's important that you provide the Pensions Dashboard with the correct details for Scottish Friendly to undertake matching. Similarly, it's important that if you hold a Scottish Friendly pension plan, you keep Scottish Friendly and your employer up-to-date of any changes to your personal information.
Some policies and benefits within pension plans may not be shown on the Pensions Dashboard. This may be the case if the pension plan has been transferred to Scottish Friendly, you've already fully accessed your benefits, or the provided details do not match our records. Also bear in mind that until October 2026, not all pension plans will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension plans.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You are seeing this page because based upon the information provided to the Pensions Dashboard, it looks like you have a Scottish Friendly pension plan.
If you need to contact Scottish Friendly, we will only be able to discuss Scottish Friendly pension plans with you. You'll need to contact other providers to discuss any pension plans you may hold with them.
We recommend you review all your matches which may require contacting Scottish Friendly before getting in touch.
If you have multiple matches with Scottish Friendly, you can use one form and send us the documents we need to investigate your matches at the same time. This can avoid multiple forms and identification documents being provided to allow us to investigate each possible match.
If you contact us about a possible match, you'll need to provide us with the possible match reference shown on the Pensions Dashboard for us to be able to discuss this match.
We recommend that you contact us about any possible matches which you believe are your pension plans as soon as possible, as the Pensions Dashboard will remove these matches after 30 days if you don’t contact us, meaning you would need to search for the pension plan again via the Pensions Dashboard to see it.
If you're contacting us to tell us this is your pension plan, we'll need you to send us some information for us to investigate, as well as the possible match reference shown on the Pensions Dashboard. Once we receive that information, we may contact you to provide us with more information. Once we have all the information required, we expect it to take 5-10 days to confirm whether the pension plan is yours or not.
If you're only contacting us about Scottish Friendly please send documents to us at this address:
Scottish Friendly, Sunderland, SR43 4DB
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us
If you're contacting us via phone to tell us it's not your pension plan, we'll be able to remove the pension plan from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there is no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we've received the form, we'll be able to remove the pension plan from the Pensions Dashboard within 5 days.
If you're contacting us to tell us we've missed a pension plan, we cant discuss this via phone, as you'll need to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we'll contact you within 5-10 days to discuss.
If you are only contacting us about Scottish Friendly please send documents to us at this address:
Scottish Friendly, Sunderland, SR43 4DB
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We're committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your experience with our process for answering your Pensions Dashboard enquiries, please get in touch with our team by emailing enquiries@scottishfriendlypensions.co.uk or by telephone on 0300 304 8716 (call charges will vary).
When contacting the team about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss with you.
