Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
If you need more information about your Aegon policy, our member toolkits are full of helpful resources and links.
Please log in to your account to see your scheme’s costs and charges.
If you want to find out more about your Aegon policy, the Support section on our website has the answers to lots of frequently asked questions
If you’ve made a contribution or transferred in the last 12 months, we’ll show your policy as active. Otherwise, it will show as inactive.
As we don’t hold employer details for all our members, these won’t be displayed on our dashboard.
As we take these figures from your annual Statutory Money Purchase Illustration (SMPI), you’ll need to have been a member of the scheme for a year before these figures will be shown. Also, as SMPIs aren’t produced close to or past your retirement date, the estimated retirement income figures will not be shown.
The regulations from the Pensions Dashboard require us to provide figures from your most recent Statutory Money Purchase Illustration (SMPI), which are only produced once a year. Where these haven’t been produced, as explained above, we will show the most recently valuation for your policy.
The Pensions Dashboard only displays the value of pension benefits that you haven’t yet accessed.
The accrued section shows the current value of your pension, and an estimate of what income that could provide on your retirement date.
The estimated retirement income section shows the projected value of your pension (in today's terms) on your retirement date (assuming you continue to make contributions to your pension), and what estimated income that could provide on your retirement date.
We use the date of your 65th birthday to calculate your retirement income rather than your actual retirement date. This doesn't affect the retirement date we hold for you.
If you need more information on how to transact on your Aegon policy, our Making the most of your workplace savings brochure includes some simple steps to take and lots of tips to get on track or stay on track for the retirement you've set your sights on.
There are different ways you can change your information depending on the product you hold and the information you'd like to update.
Find out how to change your personal information.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
If you need more information about your Aegon policy, our member toolkits are full of helpful resources and links.
Please log in to your account to see your scheme’s costs and charges.
If you want to find out more about your Aegon policy, the Support section on our website has the answers to lots of frequently asked questions
If you’ve made a contribution or transferred in the last 12 months, we’ll show your policy as active. Otherwise, it will show as inactive.
As we don’t hold employer details for all our members, these won’t be displayed on our dashboard.
As we take these figures from your annual Statutory Money Purchase Illustration (SMPI), you’ll need to have been a member of the scheme for a year before these figures will be shown. Also, as SMPIs aren’t produced close to or past your retirement date, the estimated retirement income figures will not be shown.
The regulations from the Pensions Dashboard require us to provide figures from your most recent Statutory Money Purchase Illustration (SMPI), which are only produced once a year. Where these haven’t been produced, as explained above, we will show the most recently valuation for your policy.
The Pensions Dashboard only displays the value of pension benefits that you haven’t yet accessed.
The accrued section shows the current value of your pension, and an estimate of what income that could provide on your retirement date.
The estimated retirement income section shows the projected value of your pension (in today's terms) on your retirement date (assuming you continue to make contributions to your pension), and what estimated income that could provide on your retirement date.
We use the date of your 65th birthday to calculate your retirement income rather than your actual retirement date. This doesn't affect the retirement date we hold for you.
If you need more information on how to transact on your Aegon policy, our support page includes information on setting up your online account access, viewing your transaction history and managing your investments.
There are different ways you can change your information depending on the product you hold and the information you'd like to update.
Find out how to change your personal information.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
If you need more information about your Aegon policy, our member toolkits are full of helpful resources and links.
Please log in to your account to see your scheme’s costs and charges.
If you want to find out more about your Aegon policy, the Support section on our website has the answers to lots of frequently asked questions
If you’ve made a contribution or transferred in the last 12 months, we’ll show your policy as active. Otherwise, it will show as inactive.
As we don’t hold employer details for all our members, these won’t be displayed on our dashboard.
As we take these figures from your annual Statutory Money Purchase Illustration (SMPI), you’ll need to have been a member of the scheme for a year before these figures will be shown. Also, as SMPIs aren’t produced close to or past your retirement date, the estimated retirement income figures will not be shown.
The regulations from the Pensions Dashboard require us to provide figures from your most recent Statutory Money Purchase Illustration (SMPI), which are only produced once a year. Where these haven’t been produced, as explained above, we will show the most recently valuation for your policy.
The Pensions Dashboard only displays the value of pension benefits that you haven’t yet accessed.
The accrued section shows the current value of your pension, and an estimate of what income that could provide on your retirement date.
The estimated retirement income section shows the projected value of your pension (in today's terms) on your retirement date (assuming you continue to make contributions to your pension), and what estimated income that could provide on your retirement date.
If you need more information on how to transact on your Aegon policy, our Making the most of your workplace savings brochure includes some simple steps to take and lots of tips to get on track or stay on track for the retirement you've set your sights on.
There are different ways you can change your information depending on the product you hold and the information you'd like to update.
Find out how to change your personal information.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
If you need more information about your Aegon policy, our member toolkits are full of helpful resources and links.
Please log in to your account to see your scheme’s costs and charges.
If you want to find out more about your Aegon policy, the Support section on our website has the answers to lots of frequently asked questions
If you’ve made a contribution or transferred in the last 12 months, we’ll show your policy as active. Otherwise, it will show as inactive.
As we don’t hold employer details for all our members, these won’t be displayed on our dashboard.
As we take these figures from your annual Statutory Money Purchase Illustration (SMPI), you’ll need to have been a member of the scheme for a year before these figures will be shown. Also, as SMPIs aren’t produced close to or past your retirement date, the estimated retirement income figures will not be shown.
The regulations from the Pensions Dashboard require us to provide figures from your most recent Statutory Money Purchase Illustration (SMPI), which are only produced once a year. Where these haven’t been produced, as explained above, we will show the most recently valuation for your policy.
The Pensions Dashboard only displays the value of pension benefits that you haven’t yet accessed.
The accrued section shows the current value of your pension, and an estimate of what income that could provide on your retirement date.
The estimated retirement income section shows the projected value of your pension (in today's terms) on your retirement date (assuming you continue to make contributions to your pension), and what estimated income that could provide on your retirement date.
If you need more information on how to transact on your Aegon policy, our Making the most of your workplace savings brochure includes some simple steps to take and lots of tips to get on track or stay on track for the retirement you've set your sights on.
There are different ways you can change your information depending on the product you hold and the information you'd like to update.
Find out how to change your personal information.
Aegon will identify policies which may match the information you provided to the Pensions Dashboard. It’s important that you provide the Pensions Dashboard with the correct details for Aegon to undertake matching. Similarly, it’s important that if you hold an Aegon policy, you keep Aegon and your employer up to date of any changes to your personal information.
Some policies and benefits within policies may not be shown on the Pensions Dashboard. This may be the case if the policy has recently been transferred to Aegon, you’ve already fully accessed your benefits, or the provided details don't match Aegon’s records. Also bear in mind that until October 2026, not all policies will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and policies.
If you need more information about your Aegon policy, our member toolkits are full of helpful resources and links.
Please log in to your account to see your scheme’s costs and charges.
If you want to find out more about your Aegon policy, the Support section on our website has the answers to lots of frequently asked questions
If you’ve made a contribution or transferred in the last 12 months, we’ll show your policy as active. Otherwise, it will show as inactive.
As we don’t hold employer details for all our members, these won’t be displayed on our dashboard.
As we take these figures from your annual Statutory Money Purchase Illustration (SMPI), you’ll need to have been a member of the scheme for a year before these figures will be shown. Also, as SMPIs aren’t produced close to or past your retirement date, the estimated retirement income figures will not be shown.
The regulations from the Pensions Dashboard require us to provide figures from your most recent Statutory Money Purchase Illustration (SMPI), which are only produced once a year. Where these haven’t been produced, as explained above, we will show the most recently valuation for your policy.
The Pensions Dashboard only displays the value of pension benefits that you haven’t yet accessed.
The accrued section shows the current value of your pension, and an estimate of what income that could provide on your retirement date.
The estimated retirement income section shows the projected value of your pension (in today's terms) on your retirement date (assuming you continue to make contributions to your pension), and what estimated income that could provide on your retirement date.
If you need more information on how to transact on your Aegon policy, our support page includes information on setting up your online account, managing your plan and accessing your pension.
There are different ways you can change your information depending on the product you hold and the information you'd like to update.
Find out how to change your personal information.
It looks like you have a Scottish Friendly Pension plan which is distributed and administered by Aegon UK.
Scottish Friendly will identify pension plans which may match the information you provided to the Pensions Dashboard. It's important that you provide the Pensions Dashboard with the correct details for Scottish Friendly to undertake matching. Similarly, it's important that if you hold a Scottish Friendly pension plan, you keep Scottish Friendly and your employer up to date of any changes to your personal information.
Some policies and benefits within pension plans may not be shown on the Pensions Dashboard. This may be the case if the pension plan has been transferred to Scottish Friendly, you've already fully accessed your benefits, or the provided details do not match our records. Also bear in mind that until October 2026, not all pension plans will be available on the Pensions Dashboard as the Government has set different dates for different types of schemes and pension plans.
If you need more information about your Scottish Friendly pension plan, your member website are full of helpful resources and links.
Please log into your account to see your scheme’s costs and charges.
If you need more information about your Scottish Friendly account, your member website is full of helpful resources and links.
If you’ve made a contribution or transferred in the last 12 months, we’ll show your policy as active. Otherwise, it will show as inactive.
As we don't hold employer details for all our members, these wont be displayed on our dashboard.
The regulations from the Pensions Dashboard require us to provide figures from your most recent Statutory Money Purchase illustration (SMPI), which are only produced once a year. Where these haven't been produced, as explained above, we will show the most recent valuation for your pension plan.
The Pensions Dashboard only displays the value of pension benefits that you haven't yet accessed.
The accrued section shows the current value of your pension, and an estimate of what income that could provide on your retirement date.
The estimated retirement income section shows the projected value of your pension (in todays terms) on your retirement date (assuming you continue to make contributions to your pension), and what estimated income that could provide on your retirement date.
There are different ways you can change your information depending upon on the product you hold and the information you'd like to update.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Retirement Choices policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
Please note, Aegon may only be able to discuss the match outcomes with you. For changes to personal details, you may need to contact your employer, and they will let us know.
We recommend you review all your matches which may require contacting Aegon before getting in touch.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
If you’re contacting us to discuss this policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If you’re contacting us via phone to tell us it’s not your policy, we’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are contacting us about Aegon Retirement Choices or matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Platform policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
Please note, Aegon may only be able to discuss the match outcomes with you. For changes to personal details, you may need to contact your employer, and they will let us know.
We recommend you review all your matches which may require contacting Aegon before getting in touch.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
If you’re contacting us to discuss this policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If you’re contacting us via phone to tell us it’s not your policy, we’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon Platform please send documents to us at this address:
Aegon Cofunds Administration, Sunderland, SR43 4DN
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon TargetPlan policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
Please note, Aegon may only be able to discuss the match outcomes with you. For changes to personal details, you may need to contact your employer, and they will let us know.
We recommend you review all your matches which may require contacting Aegon before getting in touch.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
If you’re contacting us to discuss this policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If you’re contacting us via phone to tell us it’s not your policy, we’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon TargetPlan please send documents to us at this address:
Aegon Workplace Investing, Sunderland, SR43 4DH
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon Master Trust policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
Please note, Aegon may only be able to discuss the match outcomes with you. For changes to personal details, you may need to contact your employer, and they will let us know.
We recommend you review all your matches which may require contacting Aegon before getting in touch.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
If you’re contacting us to discuss this policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If you’re contacting us via phone to tell us it’s not your policy, we’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon Master Trust please send documents to us at this address:
Aegon Workplace Investing, Sunderland, SR43 4DH
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon Master Trust, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You’re seeing this page because based on the information you provided to the Pensions Dashboard, it looks like you have an Aegon & Scottish Equitable Pensions and Bonds policy.
If you need to contact Aegon, we will only be able to discuss Aegon policies with you. You will need to contact other providers to discuss any policies you may hold with them.
Please note, Aegon may only be able to discuss the match outcomes with you. For changes to personal details, you may need to contact your employer, and they will let us know.
We recommend you review all your matches which may require contacting Aegon before getting in touch.
If you have multiple matches with Aegon, you can send us the documents we need to investigate your matches at the same time.
If you contact us about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
If you’re contacting us to discuss this policy via phone, you’ll need to be able to provide the required information to pass our security checks. If you don’t have this information, we’ll ask you to send in some information for us to discuss the policy. Once we have all the information required, we’ll contact you within 5-10 days to discuss.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If you’re contacting us via phone to tell us it’s not your policy, we’ll be able to remove the policy from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there’s no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we’ve received the form, we’ll be able to remove the policy from the Pensions Dashboard within 5 days.
If you’re contacting us to tell us we’ve missed a policy, we can’t discuss this via phone, as we’ll need you to send in some information for us to investigate. Once we have all the information we require, we’ll contact you within 5-10 days to discuss.
If you are only contacting us about Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon and Scottish Equitable Pension and Bonds, Sunderland, SR43 4DS
If you are contacting us about matches across Aegon Retirement Choices, Aegon Platform, Aegon TargetPlan and Aegon & Scottish Equitable Pensions and Bonds please send documents to us at this address:
Aegon Digital Solutions, Sunderland, SR43 4DL
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your Aegon experience, please get in touch with our dedicated complaints team.
When contacting the complaints team about this match, you'll need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss this with you.
Unfortunately we're unable to display any contact information as we can't identify you. Please follow the identification process through Pensions Dashboard.
You are seeing this page because based upon the information provided to the Pensions Dashboard, it looks like you have a Scottish Friendly pension plan.
If you need to contact Scottish Friendly, we will only be able to discuss Scottish Friendly pension plans with you. You will need to contact other providers to discuss any pension plans you may hold with them.
We recommend you review all your matches which may require contacting Scottish Friendly before getting in touch.
If you contact us about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss with you.
If you're contacting us to discuss this pension plan via phone, you'll need to be able to provide the required information to pass our security checks. If you don’t have this information, we'll ask you to send in some information for us to discuss the pension plan. Once we have all the information required, we'll contact you within 5-10 days to discuss.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If you're contacting us via phone to tell us it's not your pension plan, we'll be able to remove the pension plan from the Pensions Dashboard on the same day as you contact us. Contacting us via phone means there is no need for you to send us any documents or forms.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
Alternatively, you can notify us via post using the below form. Once we've received the form, we'll be able to remove the pension plan from the Pensions Dashboard within 5 days.
If you're contacting us to tell us we've missed a pension plan, we cant discuss this via phone, as you'll need to send in some information for us to investigate. Once we receive that information, we may contact you to provide more information. Once we have all the information we require, we'll contact you within 5-10 days to discuss.
If you are only contacting us about Scottish Friendly please send documents to us at this address:
Scottish Friendly, Sunderland, SR43 4DB
Please use the below form to contact us, including any required documents. Please ensure you include all the references shown on the Pensions Dashboard you want to discuss with us.
We're committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
If you want to complain about your experience with our process for answering your Pensions Dashboard enquiries, please get in touch with our team by emailing enquiries@scottishfriendlypensions.co.uk or by telephone on 0300 304 8716 (call charges will vary).
When contacting the team about this match, you will need to provide us with the pension reference shown on the Pensions Dashboard for us to discuss with you.
