We make managing your pension easy and we want using our app to feel just as easy. That’s why we’re working towards making Mylo inclusive and accessible for all – removing barriers and creating an experience that works for everyone.
Why accessibility matters to us
We want you to feel supported every time you use Mylo. Our app is designed to offer a simple, enjoyable experience that’s easy to navigate and goes beyond just meeting standards. That’s why we’re committed to creating an inclusive environment where you can use our app with confidence.
How we approach accessibility
We follow the Web Content Accessibility Guidelines version 2.2 AA standard when designing and building Mylo. These standards guide us in creating accessible content that supports those who need extra help, while making the app more user-friendly for everyone.
Mylo is designed to work with a range of assistive technologies, including:
VoiceOver, Switch Control, and Voice Control on iOS
TalkBack, Switch Access, and Voice Access on Android
Built-in tools like magnification, high contrast modes, and dynamic type settings
We also check colour combinations with a contrast analyser so text is readable, and our visuals are clear.
Mylo’s accessibility statement
We’re committed to ensuring digital accessibility for all users, in line with the Equality Act 2010. Our mobile apps are designed to work with assistive technologies such as screen readers, Voice Access, zoom features, and accessible navigation using headings and labels.
The Mylo app is currently partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. We’re aware that some areas – including focus order, screen reader labels, and gesture-based features – still need improvement, and we’re actively working to address these.
Our most recent accessibility audit was carried out by User Vision on 10 April 2025, using a combination of automated tools, manual testing, and assistive technology. We’ll continue to update this information as we make further improvements.
If you’d like to report an accessibility issue, provide feedback or request a full copy of our accessibility statement, please contact us by heading to Support in the Mylo app.
If you’re not satisfied with our response, the Equality Advisory and Support Service (EASS) can offer support.
Reporting accessibility issues
Despite our best efforts to make Mylo accessible for everyone, we know we’re not perfect. Some features might not fully meet accessibility needs and standards, and this could cause issues for some users.
If you spot an accessibility issue, please let us know by heading to Support in the Mylo app. We aim to reply to app feedback within 5 working days.
Need further help?
We’re always working to improve accessibility. If you experience any problems when using Mylo or think we’re not meeting accessibility requirements, we want to hear from you.
Download Mylo.
Download the Mylo from Aegon app on iOS or Android to make managing your pension easier.
