We aim to help members make informed investment decisions throughout their working lives, right up to the point they start their retirement journey. 

From the moment they join your scheme, members will have access to a range of investment support, starting with their welcome pack, access to tools and educational material. Our goal is to help members engage with their investments to make the right choices for them.

What we offer your scheme members

Support and education

We help engage members, by providing fund information and brochures, via email, online links and letters, to help them make informed investment choices.

We also want to help members feel in control of their financial future, by offering online financial education and communicating the benefits of guidance and advice. 

Financial literacy, as part of a wider, well-being programme, can help set the foundation to building a more resilient workforce. 

Find out about our support for your scheme members

Regular updates

We update members on any changes affecting their funds, with details of any actions we’re taking as a result. 

Preparing for retirement

As members approach retirement we write to them to remind them of their retirement choices and to encourage them to review their investments.  In particular, we offer support to those in 'default' and other 'lifestyle funds'. 

If they have invested for an 'annuity' outcome in retirement, we will remind them to seek advice on their next step. 

Support for employers

Support for employers is available online through our website and through our contact centre.  

We also run quarterly webinars to keep you and advisers up to date with market trends and regulations affecting investments. 

Find out more about how we can support your scheme.

Important information

The value of investments and any income taken, can fall as well as rise and isn’t guaranteed. The final value of a member’s pension pot when they come to take benefits may be less than has been paid in. 

Responsible investing

Discover up-to-date information on what we’re doing to help employers future-proof their schemes and provide members with sustainable and responsible investment choices.