Have a look at the key processes you can use to help manage your products. If you have view only access, you won’t see these options on your product summary.
Top up
This allows you to make a single, or regular payment, or a transfer in to your products. Have a look at our Top up video for more about what to expect.
Regular money in
If you make changes to the regular amounts you pay into your products, and you have for example, an existing investment strategy or model portfolio, we’ll help guide you through what you need to do to manage this.
General Investment Account – Capital gains tax
You should be aware that selling investments that have made gains can sometimes trigger a capital gains tax (CGT) liability.
ISA – Tax-free allowance
When topping up your ISA with us you need to consider the tax-free allowance and how much you might still be able to pay in. We’ll let you know if you reach the tax-free allowance limit.
Change existing investments
This allows you to change the investments you currently hold in your products. You can sell existing investments and buy new ones. It’s sometimes called a switch. We don’t charge you for changing your investments but you should be aware that each investment will have its own charge.
Regular money in
If you make changes to the regular amounts you pay into your products, and you have for example, an existing investment strategy or model portfolio, we’ll help guide you through what you need to do to manage this.
General Investment Account – Capital gains tax
You should be aware that selling investments that have made gains can sometimes trigger a capital gains tax (CGT) liability.
Manage investment strategy
This request allows you to set up a new investment strategy for one of your products. This request doesn't change the investments the product is currently invested in. If you want to change the investments the product is currently invested in, you need to carry out a Change existing investments request.
Manage regular money out
ISA/GIA
Here you can amend or stop any current requests to regularly take money out of your product (sometimes called a withdrawal) or set up a new request. Setting up a new request will cancel any existing ones you have set up. The minimum regular amount is £25.00 regardless of the frequency.
SIPP (drawdown)
This request allows you to amend or stop existing regular income or set up a new one. Setting up new regular income will cancel any existing ones you have set up. The minimum regular amount is £25.00, regardless of the frequency.
Tax implications of regular income
You may need to pay income tax when receiving pension income, like you would for employment income. So, when you take regular income from your pension, we may deduct income tax from the payments using the tax code that HM Revenue & Customs provides us.
Taking income from your pension will reduce the value of it. You may need to reduce your regular income in the future, if investment performance isn't sufficient, or you live to a greater age than originally anticipated.
For more information you should you speak to a your financial adviser. There may be a charge for this. If you don't have a financial adviser, MoneyHelper can help find the right one for you.
One-off withdrawal
You can’t complete one-off withdrawals from your ISA or GIA online. If you want to take a one-off withdrawal, you need to complete a Withdrawal instruction and send it back to us.
Manage investment income
This allows you to choose how any income generated from your investments is managed – you might also know it as income distribution. Your choices are:
- Leave in cash – any income remains in the cash facility. If you don’t make a selection, we’ll use this as the default strategy.
- Reinvest in the investment – income is automatically reinvested in the investment. This isn’t available for equities, investment trusts or exchange-traded funds and will be set to Leave in cash.
- Income paid to bank account – for ISAs and GIAs, and subject to a minimum of £2.50, we’ll pay any income generated each month to the requested bank account.