- 8 min read
The new Consumer Duty came into force on 31 July 2023, heralding a whole new world of regulation across retail financial services.
As the external environment continues to change, so will consumer needs and FCA expectations - we'll continue to keep you updated with our range of support material. Keep checking back, we'll be adding new resources on a regular basis.
Uncovering the advice industry's response to Consumer Duty
To find out how other advice firms responded to the new rules, we asked NextWealth to share what they heard from advisers and their clients, focusing on three key areas - demonstrating value, consumer understanding and evidencing and monitoring.
Download the guides below to hear how other advisers are approaching the Consumer Duty. You’ll also find useful action points to consider:
Watch our webinar to hear a summary of all the findings and insight from Steven Cameron, Aegon's Pensions Director, NextWealth's Heather Hopkins, and David Kerr, Aegon's Platform Consultancy Director.
How are advice firms demonstrating value?
In this first guide, you'll hear what advisers consider value for their clients, approaches to measuring value, and what advised clients say they value most.
How are advice firms demonstrating consumer understanding?
Discover how advisers are approaching client communications and concerns about foreseeable harms.
How are advice firms evidencing and monitoring good outcomes?
Find out how firms are adapting their approaches to gathering MI, with a focus on target markets and segmentation.