The Fund Governance Group uses a framework to deliver on our promises to customers and provide assurance to our stakeholders. The team operates processes and controls which identify whether funds are being invested as customers have been led to expect, and highlights if funds are not delivering good customer outcomes.
The Fund Governance Group uses a risk-based approach taking account of Aegon's strategic objectives, as well as the requirements of our key stakeholders:
- Regulators, and
Our funds are generally designed to be held for five years or more – so our fund governance focuses on long-term expectations.
If a fund persistently fails to meet the agreed criteria, and we believe these reasons are systemic, the Fund Governance Group will recommend changes, including potential replacement.