Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.
Adviser support
You should only use the following help and support information if you're advising a client with an Aegon and Scottish Equitable pension and/or bond. Usually, these have plan numbers containing six or seven numbers, excluding the zeros at the beginning, though some plan numbers may start with 'UP'.
If you’re looking for information on bonds please see our guide for bonds customers.
Help logging in with Unipass
When using Unipass please close down all open internet windows and start a new session by accessing the Aegon site directly at aegon.co.uk.
Accessing the site through a search engine, bookmark or saved favourite can prevent Unipass from working correctly.
Help with agency numbers
Your agency number can be found on a commission statement, if you require a reminder please email us. Please don't email any personal, financial or banking information as it's not a secure method of communication. If you have a dedicated secure email service with Aegon, for example Unipass Mailock, please use this service.
Help with secure email settings
To keep your personal information safe, we'll send you a secure email using Unipass Mailock. This will allow us to encrypt the email we're sending you to keep the contents safe.
Find out more about opening an encrypted email we've sent you.
Accessing your client’s pension
To access uncrystallised funds pension lump sums (UFPLS) and small pots forms for your clients please go through our retirement planner to check your client is eligible.
Ways to contact us
Login to online services
Login to secure online services to complete transactions securely.
Complete our online form
Submit a request using our online form.
Call us
Postal address
Aegon and Scottish Equitable Pension and Bonds,
SUNDERLAND,
SR43 4DS
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A helping hand for those requiring extra support
If your circumstances mean that you need some extra support, we're here to help.
We can offer different types of practical support and try where possible to centre this around your individual needs.
We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.
