Online support

For financial advisers only

Explore our selection of training and how to guides to help you get the most from Aegon Retirement Choices (ARC) and One Retirement. If you're looking for help on Aegon Platform instead, you can access this from our Aegon Platform training page.

We regularly review our training material for ARC and One Retirement. Bookmark this page so you can access any new or refreshed guides rather than saving your own copy.

Using the platform - the basics

How to log in and navigate ARC and One Retirement and find valuations.

Managing transactions

How to maintain investment strategies and distribution choices, change your client's retirement age and carry out switches and equity trading.

Charges

How to manage your client's charges on ARC and One Retirement.

Money in

How to top up or submit a new SIPP, ISA or GIA, or carry out a re-registration on ARC.

Money out

How to manage withdrawals and income payments or add a benefit crystallisation event using Drawdown-Lite or Drawdown-Pro.

Reporting and tools

How to use Report Zone, Fund analysis for performance reporting and CGT tool on ARC. 

Investment pathways

We’ve created a selection of frequently asked questions to help you with the introduction of investment pathways.