Online support

For intermediaries only

Explore our selection of training and how to guides to help you get the most from Aegon Retirement Choices (ARC) and One Retirement. 

To make sure you're aware of any updates to ARC or One Retirement, bookmark this page so you can access any new or refreshed guides rather than saving your own copy.

Using the platform - the basics

How to log in and navigate ARC and One Retirement and find valuations.

Managing transactions

How to maintain investment strategies and distribution choices, change your client's retirement age and carry out switches and equity trading.

Charges

How to manage your client's charges on ARC and One Retirement.

Money in

How to top up or submit a new SIPP, ISA or GIA, or carry out a re-registration on ARC.

Money out

How to manage withdrawals and income payments or add a benefit crystallisation event using Drawdown-Lite or Drawdown-Pro.

Reporting

How to use Report Zone.

Investment pathways

We’ve created a selection of frequently asked questions to help you with the introduction of investment pathways.

If you need help to get the most out of the Aegon Platform, you can access training material, including video tutorials, guides and supporting documents on our Aegon Platform training page.