Letting us know when someone dies

We understand this is a difficult time and want to make the next steps as simple as possible.

Letting us know as soon as possible helps us to process everything quickly and smoothly for you. The first thing to do is to register the death at the local Register Office. They will give you a death certificate that you can use to formally notify people, like us. 

Information we'll ask for

When letting us know, we will ask for some information in order to process the notification, so it would really help if you had the following information:

  • Their full name, date of birth and address
  • Your full name, address and contact details
  • Date the person died
  • Your relationship to the person
  • Any policy, plan, investor, national insurance or wrapper number (don't worry if you don't have any, we will search for their policy using alternative methods)
  • A copy of the original death certificate to be sent to us by post

What to expect once you've let us know

We will be in
touch

Once you've notified us, our team will be in touch to let you know the next steps.

Timeframes

Unfortunately we're unable to provide specific timeframes during this process, as each case is different, we review on a case by case basis.

Returning documents

We will return any original documents you sent to us safely and securely.

We'll stop all marketing

To ensure no more communications are sent regarding the policy holder, we will stop all marketing communications.

How to get in touch

You can get in touch to let us know someone has died by phone, email or by writing to us. 

By clicking in the box below, please search using the policy number or by selecting the product taken out with us so that we can direct you to the correct team and provide you with the relevant contact details relating to the policy.

Search for contact details

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Support available

Bereavement definitions

To help translate the legal jargon, we've put together a list of common terms and phrases below.

Bereavement process guidance

The Government website provides a step by step guide on what to do after a death - how to register the death, notify government departments and deal with the estate.

Dealing with the will

Sorting out the deceased’s assets and interests (called their ‘estate’) can be complicated. That’s why some people have a will with a named executor (which may be you) to distribute the estate.

Making funeral arrangements

Funeral-directory is a comprehensive guide to caring, professional and responsive funeral directors, in your local area, brought to you by the National Association of Funeral Directors.

National Bereavement Service

The National Bereavement Service provides practical and emotional assistance after a death. If you or a loved one is experiencing loss, you can access free support today.