If you have a question about a policy or product, or want to contact us, we're here to help.
This message is to give customers information on maintenance for AP3.
Pension changes from 6 April 2024: We’re updating our communications to include information about the new lump sum allowances and tax treatment when you take benefits. Until that’s complete, please read the pension allowance changes leaflet before you take any lump sum and/or income from your pension.
Your client’s pension and/or investments held with us all have unique numbers. So, we can direct you to the correct place to log in, use this guide to find your client’s ID/wrapper and find the log in you need to select.
If you have a previous client letter from us, you'll be able to find information below.
| Category | Details |
|---|---|
Aegon Retirement Choices / One Retirement |
Client ID:
|
Wrapper number:
|
|
Aegon & Scottish Equitable Pensions and Bonds |
Plan number:
|
Aegon Platform |
Client ID:
|
Wrapper number:
|
|
| If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with a 5 but this is no longer in use. Please use your client ID or wrapper number starting with the numbers shown above. |
We’re working on delivering a new Aegon Retirement Choices (ARC) and One Retirement experience, where you log in with your email address. To help you get the best support for you, choose the option depending on how you log in.
If you log in using a user ID which is an 8-digit number, access the existing ARC & One Retirement support below.
If you’ve activated your new platform experience and log in using your email address, go to the new ARC & One Retirement support.
Don’t worry if we’ve not been in touch about the new platform experience yet. We’ll contact you when we’re ready to get you to activate your new account.
