A helping hand for those requiring extra support

If your circumstances mean that you need some extra support, we’re here to help. 

Practical support

We can offer different types of practical support and try where possible to centre this around your individual needs.

Support options could include:

  • Assistance filling out forms
  • Having a conversation in a way that suits you best
  • Talking you through processes or topics you might find difficult to understand
  • Providing communications in formats that suit your needs such as braille, large print or audio
  • With your authorisation, liaising with family members or carers to articulate instructions

We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.