I'm having trouble logging in

Customers

If you enter your password incorrectly three times in a row when logging in you'll be locked out of your account. If this happens please contact us to reset your password.

If you can't remember any of your login details you can return to the online services login page and use the 'forgotten your user ID' link to find out your user ID or 'forgotten your password' link to reset your password. You’ll be asked to answer your security questions you set up when you created your account to complete this process. If you can’t remember the answers to your security questions you will need to contact us.

When you set up your password you would have created it using the following criteria:

Take a look at our FAQ if you haven't registered yet or are having problems registering.

Employers

If you have any issues, please visit our contact us page.

Advisers

If you have any issues, please visit our contact us page.

Take a look at our FAQ if you haven't registered yet or are having problems registering for adviser.

Support page

Return to the Aegon or Scottish Equitable pension and/or bond customer support page for more help and guidance.