Questions
The easiest way to find the right contact details is through our support pages. Choose whether you’re a customer, employer or adviser, then pick your product or platform. If you’re not sure which product you have, use the Product finder on your support page. It’ll guide you to the right place.
Use the Product finder on your support page. It’ll help you identify your product and give you the option to save it, so it’s easier to find next time you need to log in or get help.
Your login page depends on the platform you use. Choose your audience type on our support pages, pick your platform or service, and follow the steps to sign in.
We want everyone who visits our website to feel welcome and have a good experience. We follow the Web Content Accessibility Guidelines (WCAG) 2.0 to help make our site easy to use for as many people as possible. You can read more on our accessibility page.
We know rising prices and market uncertainty can feel worrying. If you’re concerned about the cost of living or recent market changes, we’ve got support to help you feel more in control. Visit our customer cost of living hub to find out more.
You’ll find your unique customer number on your policy documents, statements or any letters we’ve sent you. It might also be called your policy number, plan number, investor ID, wrapper number, account number or investor number. Once you have it, use the finder on our customer support page to pick your platform and the right contact details.
We’re sorry if something hasn’t gone to plan. Find out how to make a complaint on our dedicated complaints page.
Yes. Every Aegon service has a secure website where you can log in and manage your products. Where you log in depends on your platform or service. Choose your audience type on our login page, select your platform and follow the steps.
Sometimes we need an original or certified copy of a document before we can make changes to your account. Find out what you need to send and who can certify documents on our support pages.
We can provide handy tips to help you protect your retirement savings. Find out how to spot pension scams, keep your details safe online and stay aware of the latest fraud tactics with our stay safe tips.
Find out more about bringing your pensions together in our guide to consolidation.
You can top up your private or workplace pension with regular payments or a one-off lump sum. Choose your audience type above, pick your platform or service, and follow the steps to top up.
Choose the option that applies to you, then pick your platform:
How you activate your account will depend on whether you’re a customer, adviser or employer. Choose the option that best describes you from the ones above. Pick your platform or service. Then follow the activation instructions.
Find out what your options are in our guide to accessing your savings.
Product Finder
So we can direct you to the right area for you enter your unique number below.
Unique numbers are different depending on the products you have. Read our unique numbers guide to see what you're looking for - it could be called customer number, wrapper number, plan number, account number or policy number.
If you have a reference number starting with a 5 this is no longer in use. Enter your customer or wrapper number as detailed in our unique numbers guide.
Learn more about product funder
The pension and/or investments you have with us all have unique numbers. So, we can direct you to the correct place to log in, use this guide to find your unique number and the log in you need to select.
Where to log in and their unique numbers:
Aegon Retirement Choices/One Retirement
For customers with a six or eight digit customer number that starts with a 2. Or an eight digit wrapper number that starts with a 7.
Aegon & Scottish Equitable Pensions and Bonds
For customers with a six or seven digit plan number (excluding zeros at the start). Some may have UP at the start.
Aegon Platform
For customers with an eight digit customer number that starts with 3. Or an eight digit wrapper number that starts with a 3 or an 8. If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with 5 but this is no longer in use. Please use your customer number or wrapper number starting with the numbers we show above.
TargetPlan
For customers with an account number that starts with A/00 and is nine digits long (after the A and including the zeros).
Retiready
For customers with a six or eight digit Retiready account number that starts with a 2. Or an eight digit wrapper number (number shown after product name on your statement) that starts with a 7.
Aegon Platform (previously Nationwide Building Society)
For customers with eight digit customer number that starts with a 4. Or eight digit wrapper number that starts with a 9.
