We're changing our postal address. From 26 April 2021, please use the correct new address when sending us letters, documents or forms. You may have received a flyer telling you about our address changes. If not, you can find our new address details here.
Find the right contact details for you
Find the contact details right for you
Your policy number may also be referred to as your plan number, investor ID, wrapper number, account number or investor number
Our process for dealing with a complaint (PDF - 153kb)(Opens new window) is written in line with regulations laid down by the Financial Conduct Authority and we do our best to make sure that you’re kept up to date with the progress of any complaint.
Our complaints policy is available to download or read online.(Opens new window)
If you feel you need to make a complaint, you can contact us using the details below. Or you can complete our online form(Opens new window).
Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way.
Learning from complaints
We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.
We take complaints seriously at Aegon and welcome the opportunity to learn from our customers’ concerns. We value your feedback and we record, evaluate and analyse this so that we can learn with a view to improving your experience with us in the future.