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Quick find contact details and login options

Type in your policy number to find the right phone number for you - we'll only use your number to find the right contact details for you.

(policy number may also be known as plan number, wrapper number, account number or investor number)

If you don't have your policy number to hand, you can find the relevant contact details from the list below.

Aegon Retirement Choices (ARC) and One Retirement (OR) (investor ID beginning with 2 and Wrapper 7)

Email: clientsupport@arc.aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.  

 

Aegon Retirement Choices (ARC) and One Retirement login and registration

For ARC/One Retirement pension, ISA and General Investment Account customers


If you’re struggling with an online journey or an online form, our team can support you. 

Get support from our team

Sorry but we don’t recognise the policy number you’ve entered

Please check your number and try again or select the reset button above.

Aegon Platform / Cofunds (investor ID beginning with 3 and Wrapper 8) / Legal and General

Aegon Cofunds:

Email: aegoncofundsadministration@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.  

 

Cofunds login and registration

New and existing customers can sign in to the Customer Dashboard


If you’re struggling with an online journey or an online form, our team can support you.

Get support from our team

This service is for Investor Portfolio Service (IPS) customers and was previously provided by Legal and General:

Email: aegoncofundsadministration@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.


Investor Portfolio Service (IPS) - previously provided by L&G login

For Investor Portfolio Service (IPS) customers.


TargetPlan (for accounts beginning A/00...)

Email: my.pension@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.  

 

TargetPlan login and registration

For all TargetPlan account holders


If you’re struggling with an online journey or an online form, our team can support you.

Get support from our team

Are you an Aegon Retirement Choices / One Retirement or Retiready Customer?

Retiready (investor ID beginning with 2 and Wrapper 7)

If your retirement savings are through your employer
and you use Retiready as your online service:

Email: RetireadyClientServices@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

If you're a Retiready product holder:

Email: RetireadyClientServices@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

Retiready login and registration

For all Retiready account holders.


Online Forms
See form usage information before downloading.

 


Nationwide Building Society (investor ID beginning with 4 and Wrapper 9)

For Nationwide Building Society customers
(previously provided via Investor Portfolio Service (IPS) by L&G)

Email: aegonipsadministration@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

Nationwide Building Society login and registration

For Nationwide Building Society customers (previously provided via Investor Portfolio Service (IPS) by L&G)


If you’re struggling with an online journey or an online form, our team can support you.

Get support from our team

Online Services - Aegon & Scottish Equitable Pensions and Bonds

You can contact us on

aegon.co.uk/onlineform

You can sign in to the service at Online services login and registration for Aegon or Scottish Equitable pension and bond customers.

 

Your online account lets you:

• check out your latest yearly statement;

• view current and future plan value and contribution history;

• check your investment fund performance ,

• and make changes to your current fund choice.

Some plan numbers are prefixed with ‘UP’. Excluding zeros at the start, plan numbers are usually 7 or 6 digits long.


Protection (for policy numbers beginning L00...)

If you need to contact us, please use one of the following email addresses depending on your query.

 

Claims: claims@aegon-service.co.uk

Underwriting: protect_underwriting@aegon-service.co.uk

General enquiries: protect_support@aegon-service.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.  

 

Aegon Retirement Choices and One Retirement (investor ID beginning with 2 and Wrapper 7)

You can find helpful guides to completing processes online at

Online guides for ARC and ONe Retirement

Email: clientsupport@arc.aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

E -- Aegon Retirement Choices (investor ID beginning with 2 and Wrapper 7)

Email: clientsupport@arc.aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

Address: Platform Client Services, Aegon, Edinburgh Park, Edinburgh, EH12 9SE


Phone: +44 (0) 3456 081 680


Aegon Platform (Cofunds) (Investor ID beginning with 3 and Wrapper 8)

You can find helpful guides to completing online processes online here:

Training and resources for ARC and ONe Retirement

Documents you need can be found in the Aegon Platform document library.

Document library for ARC and ONe Retirement

Email: aegoncofundsadministration@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

Aegon Platform (Cofunds) login and registration

New and existing intermediaries can sign in to the Aegon Platform


PlanManager (for policy numbers begin with A/00...)

Email: my.pension@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

PlanManager login and registration

For intermediaries who have clients with a TargetPlan product you can login to PlanManager.


Aegon Retirement Choices and One Retirement (investor ID beginning with 2 and Wrapper 7)

You can find helpful guides to completing processes online at

Online guides for ARC and ONe Retirement

Email: clientsupport@arc.aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

E -- Aegon Retirement Choices (investor ID beginning with 2 and Wrapper 7)

Email: clientsupport@arc.aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

Address: Platform Client Services, Aegon, Edinburgh Park, Edinburgh, EH12 9SE


Phone: +44 (0) 3456 081 680


Online services (Aegon or Scottish Equitable pension and bond customers) 

You can contact us on

aegon.co.uk/onlineform

You can sign in to the service at Online services for Aegon or Scottish Equitable pension and bond customers. 

 

Some plan numbers are prefixed with ‘UP’. Excluding zeros at the start, plan numbers are usually 7 or 6 digits long.


Protection (for policy numbers beginning L00...)

If you need to contact us, please use one of the following email addresses depending on your query.

 

Claims: claims@aegon-service.co.uk

Underwriting: protect_underwriting@aegon-service.co.uk

General enquiries: protect_support@aegon-service.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.  

 

PlanManager (for policy numbers begin with A/00...)

Email: my.pension@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

PlanManager login and registration

If your workplace scheme is on TargetPlan (has a scheme number beginning A/6 digits/A)  you can manage your scheme by logging into PlanManager or contact us using the email address below.


Online services (Aegon or Scottish Equitable pension and bond customers)

For 5 or 6 digit pension scheme numbers.

For Aegon or Scottish Equitable pension and bond customers, you can contact us at

aegon.co.uk/onlineform

You can sign in to the service at Online services login and registration for Aegon or Scottish Equitable pension and bond customers.

 

Remember that your employees can register for online services too at aegon.co.uk/login. Our online services lets employees view their latest yearly statement, current plan value and contribution history. They can also check on their investment fund performance and make any changes to their current fund choice. 


Aegon Retirement Choices and One Retirement (investor ID beginning with 2 and Wrapper 7)

You can find helpful guides to completing processes online at

Online guides for ARC and ONe Retirement

Email: clientsupport@arc.aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk. 

 

Aegon Assist

We're here to help

If you need guidance on your retirement planning, give one of our associates an email.

Email: AegonAssist@aegon.co.uk

Important: Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way. If you decide to send information in this way, you are doing so at your own risk.  

 

Aegon Retirement Choices (ARC) and One Retirement (OR)

Emailclientsupport@arc.aegon.co.uk

Phone: +44 (0) 3456 081 680

Address: Platform Client Services, Aegon, Edinburgh Park, Edinburgh, EH12 9SE

Aegon Workplace Solutions (for accounts beginning A/00...)

Email: my.pension@aegon.co.uk

Phone: + 44 (0) 3456 017 720

Address: Aegon Workplace Solutions, PO BOX 17486, Edinburgh, EH12 1NU

Nationwide

Email: aegonipsadministration@aegon.co.uk

Phone: + 44 (0) 345 272 0089

Address: Nationwide, Aegon IPS Administration, PO BOX 17492, Edinburgh, EH12 1PE

Aegon and Scottish Equitable Pensions and Bonds

Online service: aegon.co.uk/onlineform

Phone: 03456 10 00 10

Calling from abroad: +44 (0)131 666 8567

Address: Aegon and Scottish Equitable Pensions and Bonds, Aegon, Edinburgh Park, Edinburgh, EH12 9SE

Protection

General: +44 (0) 3456 00 14 02

Pre-submission underwriting helpline: +44 (0) 3457 83 54 73

Protection claims: +44 (0) 3456 00 04 93

Address: Protection, Aegon, Edinburgh Park, Edinburgh, EH12 9SE

Retiready

EmailRetireadyClientServices@aegon.co.uk

Phone: +44 (0) 3456 10 00 72

Address: Platform Client Services, Aegon, Edinburgh Park, Edinburgh, EH12 9SE

Aegon Cofunds

Email: aegoncofundsadministration@aegon.co.uk

Phone: +44 (0) 3456 04 40 01

Address: Aegon Cofunds Administration, PO Box 17491, EH12 1PB

 

Legal & General

Phone: +44 (0) 3450 26 00 03

Address: Legal & General, City Park, The Droveway, Hove, East Sussex, BN3 7PY


Complaints procedure

Our process for dealing with a complaint (PDF - 153kb)(Opens new window) is written in line with regulations laid down by the Financial Conduct Authority and we do our best to make sure that you’re kept up to date with the progress of any complaint.

Our complaints policy is available to download or read online.(Opens new window)


Contacting us

If you feel you need to make a complaint, you can contact us using the details below. Or you can complete our online form(Opens new window).

Important
Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way.


Aegon Retirement Choices (ARC) and One Retirement (OR)

You can also complete our online form(Opens new window)

 

TargetPlan
(for accounts beginning A/00...)

You can also complete our online form(Opens new window)

 

Nationwide

Email: aegonipscomplaints@aegon.co.uk

 

Aegon and Scottish Equitable Pensions and Bonds

You can also complete our online form(Opens new window)

 

Protection

Email: lythamcomplaintsmb@aegon-service.co.uk

 

Retiready

You can also complete our online form(Opens new window)

 

Aegon Platform / Cofunds

Email: customerexperiencecomplaints@aegon.co.uk


Learning from complaints

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner.

We take complaints seriously at Aegon and welcome the opportunity to learn from our customers’ concerns. We value your feedback and we record, evaluate and analyse this so that we can learn with a view to improving your experience with us in the future.


Complaints publication report

We report details of our complaints to the Financial Conduct Authority (FCA) twice a year. The table below covers our most recent report - the six-month period from 1 July 2019 to 31 December 2019.

Firm name: Scottish Equitable plc
Group: Aegon UK
Other firms included in this report: none
Period covered in this report: 1 July 2019 to 31 December 2019
Brand/trading names covered: Scottish Equitable, Aegon Scottish Equitable, Aegon

  Number of complaints opened by volume of business  
Product/service grouping Provision* Number of complaints opened Number of complaints closed** Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards† n/a n/a n/a n/a n/a n/a n/a
Home Finance† n/a n/a n/a n/a n/a n/a n/a
Insurance and pure protection 0.79 338 330 22.7% 76.1% 53.3% General admin/customer service
Decumulation and pensions 0.91 2,428 2,393 35.1% 60.3% 51.5% General admin/customer service
Investments 3.47 81 80 20.0% 77.5% 73.8% General admin/customer service

*The number of new complaints per 1,000 policies in force as at 31 December 2019

**The number of complaints resolved may be greater than the number received as some of those resolved may have been received in the preceding reporting period.

†We don’t have any products which fall into these categories.