A helping hand if you need additional support

If you need any additional support, we’re here to help in a way that feels right for you.

Making a difference when life feels harder

We know certain health conditions can mean you need adjustments. And life events like losing your job or someone close to you can leave you feeling vulnerable or overwhelmed.

We can’t promise we’ve got all the answers to life’s problems, but we’ll always listen and treat your situation with care and compassion.

Practical support

We can offer different types of practical support, centred around what you need.

This could include:

  • Helping you fill out forms
  • Having conversations in a way that suits you
  • Talking you through processes or topics that feel complicated
  • Speaking with family members or carers, if you authorise us to

If you need an alternative format like braille, large print or audio, just let us know.

Phone, online or email

See our contact details on our support page.

Phone, online or email

See our contact details on our support page.

Phone, online or email

See our contact details on our support page.

Phone, online or email

See our contact details on our support page.

Phone only

Within the UK: 

From abroad: 

Opening hours:

Opening times:

Our opening hours are Monday to Friday, 8:30am to 5:30pm.

On Tuesdays, we’ll open slightly later at 9:45am while our team takes part in training – helping us continue to support you in the best possible way.

Charges may vary.

Content and resources to help you

Cost of living support

If you’re worried about rising costs or market volatility, we’ve got support to help you feel more in control.

See our cost of living support page

Website accessibility

Our website is designed to be as accessible as possible for everyone.

Staying safe online

Learn how to protect your retirement savings and stay alert to scams and online fraud.

What is financial wellbeing?

Few things in life give us as much freedom as having our money in order. 

This guide will give you new ways to think and act to increase your financial wellbeing.

See our customer guide