Bereavement

We’re sorry for your loss and here to support you. 

We understand this is a difficult time and want to make the next steps as simple as possible.

Letting us know as soon as possible that an individual has passed helps us to process everything quickly and smoothly for you.

When getting in touch, it's useful to have a customer number, plan number or protections number to hand. You can find this on a statement, contract note or policy schedule - this will help us to find details quickly. If you're a solicitor or family member, we'll ask you to send an original death certificate to us. (Protection customers can send this electronically.)

Please select from the options below to get in touch with us.

If you need help finding out which option is right for you, please visit our Support and contact page and using our policy finder.

Get in touch by phone

+44 (0) 3456 081 680

Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.


Write to us

Aegon Digital Solutions, Sunderland, SR43 4DL

When writing to us, please remember to include the policy number and original death certificate if applicable.

Documents to help you

Get in touch by phone

+44 (0) 3456 044 001

Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.


Write to us

Aegon Cofunds Administration, Sunderland, SR43 4DN

When writing to us, please remember to include the policy number and original death certificate if applicable.

Get in touch by phone

+44 (0) 345 272 0089

Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.


Write to us

Aegon NBS, Sunderland, SR43 4DP

When writing to us, please remember to include the policy number and original death certificate if applicable.

Get in touch by phone

+44 (0) 3456 017 721

Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.


Get in touch by email

Email us at my.pension@aegon.co.uk

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured. 

If you have access to our online services, you may be able to log in and complete your action securely.

Get in touch by phone

+44 (0) 3456 100 010

Opening hours:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed

Call charges will vary.


Write to us

Aegon and Scottish Equitable Pension and Bonds, Sunderland, SR43 4DS

When writing to us, please remember to include the plan number and original death certificate if applicable.

Get in touch online

Contact us securely using the Claims Option on the online form.


Get in touch by phone

+44 (0) 3456 000 493

Opening hours:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed

Call charges will vary.


Email us 

Email us at claims@aegon-service.co.uk

Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured. 

If you have access to our online services, you may be able to log in and complete your action securely.


Write to us

Aegon Protection, Sunderland, SR43 4DJ