We’re sorry for your loss and are here to support you.
We understand this is a difficult time and want to make the next steps as simple as possible.
Letting us know as soon as possible that an individual has passed helps us to process everything quickly and smoothly for you.
When getting in touch, it's useful to have a customer number, plan number or protections number to hand. You can find this on a statement, contract note or policy schedule - this will help us to find details quickly. If you're a solicitor or family member, we'll ask you to send an original death certificate to us. (Protection customers can send this electronically.)
Please select from the options below to get in touch with us.
If you need help finding out which option is right for you, please visit our Support and contact page and using our policy finder.