Awards

Getting it right for our customers

Here are just a few of the awards we’ve won recently. We're proud to be recognised for the hard work that's been put in by our colleagues, and it shows we’re getting things right for the people who matter – our customers.

Investment Life and Pensions Moneyfacts Award

2017-2021 - Five-times winner for Best Protection Service.

2020 - Best Group Pension Provider

2020-2021 - Two-times winner for Best Group Pension Provider.

2020 - Best Group Pension Provider

2021 - Commended for Best Business Protection Provider.


Moneyfacts 5 Star Rating

moneyfacts 2020 - 5 star Critical Illness

2021 – 5 Star Rating for level and reducing critical illness protection.


Defaqto Star Ratings

defaqto 2019 - 5 star Protection Menu Plan

2021 – 5 Star Rating for our:

  • protection menu
  • critical illness protection
  • Whole of Life
  • Targetplan Group Personal Pension
  • Workplace ARC SIPP

2021 - 4 Star Rating for our:

  • Targetplan CIMP
  • Targetplan Master Trust

BQF UK Excellence awards

2020 – Winner in the Category of Excellence in Customer Experience.


Financial services forum

2020 – Winner in the Category of Marketing and Communications.


Financial Technology Research Centre (F&TRC)

2020 – Workplace Pensions and Auto-Enrolment ratings.

  • Aegon Workplace ARC – Gold overall for Workplace Pensions.
  • Aegon Workplace ARC – Gold overall for Auto-Enrolment.
  • Aegon Master Trust – Gold overall for Workplace Pensions.
  • Aegon Master Trust – Gold overall for Auto-Enrolment.

British Claims Awards

2020 – Insurer of the Year.

2019 – Underwriter of the Year.

2018 – Life Insurer of the Year.


COVER Excellence Awards

Cover excellence awards 2017 - Best Individual Life Insurance Winner

2020 – Best Business Protection.


Corporate Adviser Awards

2020 – Winner – Best Group Pension Provider.


Professional Pensions Awards

2018 Protection Review Winner

2019 – Winner of DC Investment Manager of the Year.

2017 Protection Review Winner

2019 – Winner of DC Multi-Asset Fund Manager of the Year (BlackRock).

2018 – Joint-winner of Retirement Income Provider of the Year.


UK National Contact Centre Awards

2020 – Silver Winner for Business Improvement Team of the Year – Small.

UK National Contact Centre Awards 2019 - Aegon Gold Winner

2019 – Gold Winner for Business Improvement Team of the Year.


European Contact Centre and Customer Service Awards

2020 – Bronze Winner for Best New Contact Centre.

2019 – Gold Winner for Most Effective Improvement Programme – Customer.

2019 – Highly Commended for Most Effective Management of Peak Demand and Best Small Customer Service Team (Aegon Assist).

European Contact Centre & Customer Service Award 2018 - Silver Winner

2018 – Silver Winner for Best Cross-functional Customer Experience Initiative. 


COVER Customer Care Awards

2020 – Best Intermediary Support Individual – David Butler, Senior Underwriter.

2019 – Best Claims Management / Claims Team.

2018 – Best Intermediary Support Team.


HR Awards

HR Specialist of the Year Award Winner 2019

2019 – HR Specialist of the Year.


Protection Review Awards

2018 Protection Review Winner

2018 – Winner of Life and Health Claims Award.

2017 Protection Review Winner

2017 – Winner of Life and Health Claims Award and Underwriter of the Year Award.