Awards

Getting it right for our customers

Here are just a few of the awards we’ve won recently. We're proud to be recognised for the hard work that's been put in by our colleagues, and it shows we’re getting things right for the people who matter – our customers.

COVER Excellence Awards

2020 - Best Business Protection

Cover excellence awards 2017 - Best Individual Life Insurance Winner

2017 – Best Individual Life Insurance.

Cover excellence awards 2017 - Best Individual Life Insurance Winner

Corporate Adviser Awards

2020 – Winner – Best Group Pension Provider

2018 – Winner – Ultimate Default Fund – BlackRock LifePath Target Date Funds

Moneyfacts 5 Star Rating

2020 – 5 Star Rating for level and reducing critical illness protection.

moneyfacts 2020 - 5 star Critical Illness

Defaqto 5 Star Rating

2020 – Highest rating for our protection menu, critical illness protection and whole of life.

defaqto 2019 - 5 star Protection Menu Plan

Professional Pensions Awards

2019 – Winner of DC Investment Manager of the Year and DC Multi-Asset Fund Manager of the Year (BlackRock).

2018 Protection Review Winner
2017 Protection Review Winner

2018 – Joint-winner of Retirement Income Provider of the Year.

UK National Contact Centre Awards

2020 – Silver Winner for Business Improvement Team of the Year – Small.

2019 – Gold Winner for Business Improvement Team of the Year.

UK National Contact Centre Awards 2019 - Aegon Gold Winner

Investment Life and Pensions Moneyfacts Award

2017–2020 – Four-times winner for Best Protection Service.

2020 – Best Group Pension Provider.

2020 - Best Group Pension Provider

2020 – Highly Commended for Best Business Protection Provider.

European Contact Centre and Customer Service Awards

2019 – Gold Winner for Most Effective Improvement Programme – Customer.

2019 – Highly Commended for Most Effective Management of Peak Demand and Best Small Customer Service Team (Aegon Assist).

2018 – Silver Winner for Best Cross-functional Customer Experience Initiative. 

European Contact Centre & Customer Service Award 2018 - Silver Winner

HR Awards

2019 – HR Specialist of the Year.

HR Specialist of the Year Award Winner 2019

British Claims Awards

2019 – Underwriter of the Year.

British Claims Awards 2019 - Aegon Underwriter of the Year

COVER Customer Care Awards 2018 - Best Intermediary Support Team

2018 – Life Insurer of the Year.

British Claims Awards 2018 - Aegon Life Insurer of the Year

COVER Customer Care Awards 2018 - Best Intermediary Support Team

COVER Customer Care Awards

2019 – Best Claims Management / Claims Team.

2018 – Best Intermediary Support Team.

Financial Technology Research Centre (F&TRC)

2018 – Workplace Pensions and Auto-Enrolment ratings.

  • Aegon Workplace ARC – Gold overall for Workplace Pensions.
  • Aegon Workplace ARC – Gold overall for Auto-Enrolment.
  • Aegon Master Trust – Gold overall for Workplace Pensions.
  • Aegon Master Trust – Gold overall for Auto-Enrolment.

Protection Review Awards

2018 – Winner of Life and Health Claims Award.

2018 Protection Review Winner

2017 – Winner of Life and Health Claims Award and Underwriter of the Year Award.

2017 Protection Review Winner