Awards

Getting it right for our customers

Here are just a few of the awards we’ve won recently. We’re delighted with each and every one of them, as they show we’re getting things right for the people who matter – our customers.

COVER Customer Care Awards

2019 – Best Claims Management / Claims Team.

2018 – Best Intermediary Support Team.

Moneyfacts 5 Star Rating

2019, 2018 – 5 star rating for level and reducing critical illness protection.

2019 - MoneyFacts 5 star rating for level and reducing critical illness protection


Moneyfacts 2018 5 star

2018 - MoneyFacts 5 star rating for level and reducing critical illness protection


2017 – 5 star rating for critical illness protection.

Moneyfacts 5 star rating 2017

2017 - MoneyFacts 5 star rating for critical illness protection

Defaqto 5 Star Ratings

2016-2019 – Top rankings for our protection menu, critical illness protection and whole of life.

2019 – Top ranking for our workplace pension.

defaqto 2019 - 5 star Protection Menu Plan

defaqto 2019 - 5 Star Workplace Pension

Defaqto 2018 - 5 star Protection Menu Plan

defaqto 2017 - 5 star Protection Menu Plan

Defaqto 2016 - 5 Star Protection Menu Plan

Professional Pensions Awards 2019 and 2018

2019 – DC Investment Manager of the Year Winner, BlackRock.

2019 – DC Multi-Asset Fund Manager of the Year, BlackRock.

2018 – Retirement Income Provider of the Year, Aegon (joint winner).

2018 Protection Review Winner
2017 Protection Review Winner

UK National Contact Centre Awards 2019

2019 – Gold Winner.

UK National Contact Centre Awards 2019 - Aegon Gold Winner

British Claims Awards 2018/19

2019 – Underwriter of the Year.

2018 – Life Insurer of the Year.

British Claims Awards 2019 - Aegon Underwriter of the Year

COVER Customer Care Awards 2018 - Best Intermediary Support Team

British Claims Awards 2018 - Aegon Life Insurer of the Year

COVER Customer Care Awards 2018 - Best Intermediary Support Team

Defaqto Gold Service Rating 2017

2018 – Platform Service Gold ranking.

2017 – Top ranking service for both platform and protection.

defaqto 2017 Platform service - gold award
defaqto 2017 Protection Service - Gold Award

Investment Life and Pensions Moneyfacts Awards 2017/18

2017/18 – Two-times winner of Best Protection Service award.

Winner - Two Times - Investment life & pensions Moneyfacts Award 2017/18 - Best Protection Service

Protection Review Awards 2018 and 2017

2017/18 – Two times winner of Life and Health Claims Award.

2017 – Underwriter of the Year award.

2018 Protection Review Winner
2017 Protection Review Winner

Corporate Adviser Awards 2018

2018 – Ultimate Default Fund Winner, Blackrock – LifePath Target Date Funds.

European Contact Centre & Customer Service Awards 2018

2018 – Silver Winner.

European Contact Centre & Customer Service Award 2018 - Silver Winner

Financial Technology Research Centre (F&TRC) 2018

2018 – Workplace Pensions and Auto-Enrolment ratings.

• Aegon Workplace ARC – Gold overall for Workplace Pensions.
• Aegon Workplace ARC -– old overall for Auto-Enrolment.
• Aegon Master Trust – Gold overall for Workplace Pensions.
• Aegon Master Trust – Gold overall for Auto-Enrolment.

COVER Excellence Awards 2017

2017 – Best Individual Life Insurance.

Cover excellence awards 2017 - Best Individual Life Insurance Winner