Awards

Getting it right for our customers

Here are just a few of the awards we’ve won recently. We're proud to be recognised for the hard work that's been put in by our colleagues, and it shows we’re getting things right for the people who matter – our customers.

Investment Life and Pensions Moneyfacts Award

2017-2021 – Five-times winner for Best Protection Service

2020 - Best Group Pension Provider

2020-2021 – Two-times winner for Best Group Pension Provider

2020 - Best Group Pension Provider

2021 – Commended for Best Business Protection Provider


Moneyfacts 5 Star Rating

moneyfacts 2020 - 5 star Critical Illness

2021 – 5 Star Rating for level and reducing critical illness protection


Defaqto Star Ratings

defaqto 2019 - 5 star Protection Menu Plan

2021 – 5 Star Rating for our:

  • Protection Menu
  • Critical Illness Protection
  • Whole of Life
  • TargetPlan Group Personal Pension
  • Workplace ARC SIPP

2021 – 4 Star Rating for our:

  • TargetPlan CIMP
  • TargetPlan Master Trust

BQF UK Excellence awards

2020 – Winner in the Category of Excellence in Customer Experience


Financial services forum

2020 – Winner in the Category of Marketing and Communications


Financial Technology Research Centre (F&TRC)

2020 – Workplace Pensions and Auto-Enrolment ratings:

  • Aegon Workplace ARC – Gold overall for Workplace Pensions
  • Aegon Workplace ARC – Gold overall for Auto-Enrolment
  • Aegon Master Trust – Gold overall for Workplace Pensions
  • Aegon Master Trust – Gold overall for Auto-Enrolment

British Claims Awards

2020 – Insurer of the Year


COVER Excellence Awards

Cover excellence awards 2017 - Best Individual Life Insurance Winner

2020 – Best Business Protection


Corporate Adviser Awards

2020 – Winner – Best Group Pension Provider


UK National Contact Centre Awards

2020 – Silver Winner for Business Improvement Team of the Year – Small


European Contact Centre and Customer Service Awards

2020 – Bronze Winner for Best New Contact Centre


COVER Customer Care Awards

2020 – Best Intermediary Support Individual – David Butler, Senior Underwriter