Getting it right for our customers
Here are just a few of the awards we’ve won recently. We're proud to be recognised for the hard work that's been put in by our colleagues, and it shows we’re getting things right for the people who matter – our customers.
COVER Excellence Awards
2020 - Best Business Protection
2017 – Best Individual Life Insurance.
Moneyfacts 5 Star Rating
2020 – 5 Star Rating for level and reducing critical illness protection.
Defaqto 5 Star Rating
2020 – Highest rating for our protection menu, critical illness protection and whole of life.
Professional Pensions Awards
2019 – Winner of DC Investment Manager of the Year and DC Multi-Asset Fund Manager of the Year (BlackRock).
2018 – Joint-winner of Retirement Income Provider of the Year.
Investment Life and Pensions Moneyfacts Award
2017–2020 – Four-times winner for Best Protection Service.
2020 – Best Group Pension Provider.
2020 – Highly Commended for Best Business Protection Provider.
European Contact Centre and Customer Service Awards
2020 – Bronze Winner for Best New Contact Centre
2019 – Gold Winner for Most Effective Improvement Programme – Customer.
2019 – Highly Commended for Most Effective Management of Peak Demand and Best Small Customer Service Team (Aegon Assist).
2018 – Silver Winner for Best Cross-functional Customer Experience Initiative.
2019 – HR Specialist of the Year.
COVER Customer Care Awards
2019 – Best Claims Management / Claims Team.
2018 – Best Intermediary Support Team.
Protection Review Awards
2018 – Winner of Life and Health Claims Award.
2017 – Winner of Life and Health Claims Award and Underwriter of the Year Award.