Awards

Getting it right for our customers

Here are just a few of the awards we’ve won recently. We’re delighted with each and every one of them, as they show we’re getting things right for the people who matter – our customers.

UK National Contact Centre Awards

2020 - Silver Winner for Business Improvement Team of the Year - Small.

2019 – Gold Winner for Business Improvement Team of the Year.

UK National Contact Centre Awards 2019 - Aegon Gold Winner

Investment Life and Pensions Moneyfacts Award

2017-2020 - Four-times winner for Best Protection Service.

2020 - Best Group Pension Provider.

2020 - Best Group Pension Provider

2020 - Highly Commended for Best Business Protection Provider.

Moneyfacts 5 Star Rating

2020 - 5 Star Rating for level and reducing critical illness protection.

moneyfacts 2020 - 5 star Critical Illness

Defaqto 5 Star Rating

2020 - Highest rating for our protection menu, critical illness protection and whole of life.

defaqto 2019 - 5 star Protection Menu Plan

European Contact Centre & Customer Service Awards

2019 - Gold Winner for Most Effective Improvement Programme - Customer.

2019 - Highly Commended for Most Effective Management of Peak Demand and Best Small Customer Service Team (Aegon Assist).

2018 – Silver Winner for Best Cross-functional Customer Experience Initiative. 

European Contact Centre & Customer Service Award 2018 - Silver Winner

HR Awards

2019 – HR Specialist of the Year.

HR Specialist of the Year Award Winner 2019

British Claims Awards

2019 – Underwriter of the Year.

British Claims Awards 2019 - Aegon Underwriter of the Year

COVER Customer Care Awards 2018 - Best Intermediary Support Team

2018 – Life Insurer of the Year.

British Claims Awards 2018 - Aegon Life Insurer of the Year

COVER Customer Care Awards 2018 - Best Intermediary Support Team

Professional Pensions Awards

2019 - Winner of DC Investment Manager of the Year and DC Multi-Asset Fund Manager of the Year (BlackRock).

2018 Protection Review Winner
2017 Protection Review Winner

2018 - Joint-winner of Retirement Income Provider of the Year.

COVER Customer Care Awards

2019 – Best Claims Management / Claims Team.

2018 – Best Intermediary Support Team.

Financial Technology Research Centre (F&TRC)

2018 – Workplace Pensions and Auto-Enrolment ratings.

  • Aegon Workplace ARC – Gold overall for Workplace Pensions.
  • Aegon Workplace ARC – Gold overall for Auto-Enrolment.
  • Aegon Master Trust – Gold overall for Workplace Pensions.
  • Aegon Master Trust – Gold overall for Auto-Enrolment.

Protection Review Awards

2018 - Winner of Life and Health Claims Award.

2018 Protection Review Winner

2017 - Winner of Life and Health Claims Award and Underwriter of the Year Award.

2017 Protection Review Winner

Corporate Adviser Awards

2018 - Winner of Ultimate Default Fund for BlackRock LifePath Target Date Funds.

COVER Excellence Awards

2017 – Best Individual Life Insurance.

Cover excellence awards 2017 - Best Individual Life Insurance Winner