Getting it right for our customers
Here are just a few of the awards we’ve won recently. We’re delighted with each and every one of them, as they show we’re getting things right for the people who matter – our customers.
Moneyfacts 5 Star Rating
2020 - 5 Star Rating for level and reducing critical illness protection.
Defaqto 5 Star Rating
2020 - Highest rating for our protection menu, critical illness protection and whole of life.
2019 – HR Specialist of the Year.
Investment Life and Pensions Moneyfacts Award
2017 - 2019 - Three-times winner of Best Protection Service award.
Professional Pensions Awards
2019 - Winner of DC Investment Manager of the Year and DC Multi-Asset Fund Manager of the Year (BlackRock).
2018 - Joint-winner of Retirement Income Provider of the Year.
COVER Customer Care Awards
2019 – Best Claims Management / Claims Team.
2018 – Best Intermediary Support Team.
European Contact Centre & Customer Service Awards
2018 – Silver Winner for Best Cross-functional Customer Experience Initiative.
Protection Review Awards
2018 - Winner of Life and Health Claims Award.
2017 - Winner of Life and Health Claims Award and Underwriter of the Year Award.
COVER Excellence Awards
2017 – Best Individual Life Insurance.