Awards

Getting it right for our customers

Here are just a few of the awards we’ve won recently. We’re delighted with each and every one of them, as they show we’re getting things right for the people who matter – our customers.

COVER Customer Care Awards

2019 - Best Claims Management / Claims Team.

2018 - Best Intermediary Support Team.

COVER Customer Care Awards 2019 - Best Claims Management Team

COVER Customer Care Awards 2018 - Best Intermediary Support Team

Moneyfacts 5 Star Rating

2019, 2018 - 5 star rating for level and reducing critical illness protection.

2019 - MoneyFacts 5 star rating for level and reducing critical illness protection

Moneyfacts 2018 5 star

2018 - MoneyFacts 5 star rating for level and reducing critical illness protection

2017 - 5 star rating for critical illness protection.

Moneyfacts 5 star rating 2017

2017 - MoneyFacts 5 star rating for critical illness protection

Defaqto 5 Star Ratings

2016-2019 Top rankings for our protection menu, critical illness protection and whole of life.

2019 - Top ranking for our workplace pension.

Defaqto 2018 - Protection Menu Plan

Investment Life and Pensions Moneyfacts Awards 2017/18

2017/18 - Two-times winner of Best Protection Service award.

Protection Review Awards 2018 and 2017

2017/18 - Two times winner of Life and Health Claims Award.

2017 - Underwriter of the Year award.

British Claims Awards 2018

2018 - Life Insurer of the Year.

COVER Customer Care Awards 2018 - Best Intermediary Support Team

COVER Excellence Awards 2017

2017 - Best Individual Life Insurance.

Cover excellence award 2017

Defaqto Gold Service Rating 2017

2017 - Top ranking service for both platform and protection.