- Biometric identity checks for enhanced client protection.
- Enhanced user experience, with reduced need for physical documentation.
Aegon has advanced its customer verification process using biometric technology, enhancing the user experience with faster and more convenient identity checks.
In an era where digital interfaces dominate the advice landscape, the security of clients has never been more important. With consumer expectations rising, Aegon’s recent enhancement to its digital identity verification system comes at a crucial time and aligns with the evolving needs of the modern digital finance environment.
During successful trials, initial pass rates for electronic anti-money laundering and bank verification improved significantly. Where initial checks failed, customers could then verify their identity via biometrics instead of having to provide physical documentation.
Harnessing biometric technology allows secure identity authentication while reducing the hassle of posting sensitive documents. This streamlines the end-to-end process for a better user experience. It also lays the groundwork for further enhancements to Aegon's digital services down the line.
Aegon’s strategic shift towards a more focused and efficient business, as presented during last June’s Strategy Teach-In, emphasises their ongoing commitment to enhancing the adviser platform by automating and simplifying processes.
Stephen Crosbie, Head of Retail at Aegon, comments:
"We recognise the need to balance security with convenience and innovation on our adviser platform. This upgrades our defences against modern digital threats while making the verification process smoother for advisers and clients.
“This is yet another step towards our goal of leading the digital retirement and investment market with secure, user-friendly services."
In the UK, Aegon offers pension and investment solutions to over 3.5 million customers, supported by over 3,000 employees. Figures are correct as of 31/12/2024. Learn more at aegon.co.uk/about-us
Aegon UK is part of the wider Aegon Group, an international financial services holding company. Aegon’s ambition is to build leading businesses that offer their customers investment, protection and retirement solutions. Aegon’s portfolio of businesses includes fully-owned businesses in the United States and United Kingdom, and a global asset manager. Aegon also creates value by combining its international expertise with strong local partners via insurance joint ventures in Spain & Portugal, China and Brazil, and via asset management partnerships in France and China. In addition, Aegon owns a Bermuda-based life insurer and generates value via a strategic shareholding in a market-leading Dutch insurance and pensions company.
Aegon’s purpose of helping people live their best lives runs through all its activities. As a leading global investor and employer, Aegon seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion & diversity. Aegon is headquartered in The Hague, the Netherlands, and listed on Euronext Amsterdam and the New York Stock Exchange. More information can be found at aegon.com/about
The information in this press release is intended solely for journalists and shouldn’t be relied upon by any other persons to make financial decisions.