Customers
If you enter your password incorrectly three times your account will be locked. If this happens, please contact us to reset your password.
If you can't remember any of your login details, you can return to the online services login page and use the 'Forgotten your user ID?' link to find out your user ID or 'Forgotten your password?' link to reset your password. You’ll be asked to answer your security questions you set up when you created your account to complete this process. If you can’t remember the answers to your security questions, you'll need to contact us.
When you set up your password, you would have created it using the following criteria:
- Between 10 and 128 characters.
- Contains letters (a–z, A–Z), numbers (0–9).
- Contains one of the following special characters: ! " # $ % & ' ( ) * + , - . : ; < = > ? @ [ \ ] ^ _ ` { | } ~
- Contain at least one small letter, at least one capital letter and at least one number.
- Not contain three or more consecutive repeating characters (example: 000) or sequences (example: abc, cba, 123, 321).
Take a look at our FAQ if you haven't registered yet or are having problems registering.