How do I view Flash player content in my web browser?

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You may have experienced some difficulty viewing content on some of our web pages, or have been asked to install Adobe Flash to view content. 

Adobe Flash is software which can be enabled within your web browser which some of our web pages (or interfaces) use. It’s currently in the process of being phased out and some browsers now disable it as a default, which can lead to problems viewing web pages that still use it.

Some browsers, such as Chrome, may display a message stating that they'll no longer provide support for Flash after December 2020, and giving you the option to turn it off. If you need to log in to Aegon Retirement Choices (ARC) or One Retirement you'll continue to need Flash Player, so please carry out the steps detailed below to enable Flash.

We'll be replacing the need for Flash player before it's fully removed.

Yes. We’re working on replacement interfaces for the services which currently require Flash. We’ll supply more information about this nearer the time of implementation.

In the meantime, to continue using Flash we’ve included some helpful Q&As below.

Each browser handles Flash differently. The links below should give you information on how to enable/switch Flash back on, if it’s been disabled, on different browsers. You can also find further help on the Adobe Flash Player help page(Opens new window).

Step 1

Step 2

Step 3

Alternative solution for Chrome

  1. Open Chrome and select the three vertical dots at the top right hand corner under the red “X”.
  2. Scroll down to Settings.
  3. Scroll to the bottom of the page and select the option to show advanced settings.
  4. Under Privacy or Privacy and security, select Content settings.
  5. A popup will open, scroll down to the wording Flash and choose the sites you want to run Flash.
  6. Close your Chrome browser completely and re-launch.