How do I authorise payments through my SmartPay account?

To provide authorisation to another member of staff to make payments on behalf of the company you must fill in the SmartPay Direct Debit authorisation form.

The completed form must:

  • Be dated;
  • Include the scheme number;
  • Be signed by someone else at your company, and
  • Be submitted by an existing registered online services user. If you're not registered, please register for online services before submitting your request.

Once completed, the form can be returned by post or online at aegon.co.uk/onlineform. Simply select 'Employer', complete the form, and attach your completed document using the 'attach file' button. 

Support page

Return to the Aegon or Scottish Equitable pension and/or bond employer support page for more help and guidance.