My SmartPay account is locked

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Only one person is allowed access to the SmartPay account at any one time. Before accessing the account, check that no one else from your company is logged in to the account. 

If another user is logged in, they should log out and you should wait 30 minutes before logging in.

If you’ve tried this and still can’t access the site, please contact us using the Aegon and Scottish Equitable Pensions and Bonds contact option.