How long will my protection claim take?

For protection policies only

The time it takes for us to assess your claim depends on the type of claim you’re submitting, how much medical information we need and how soon we receive it. We’ll do our best to get all of the information that we need as quickly as possible. You can help to speed up the claims process by sending us any copies of medical letters that your consultant has given you - we may be able to use these instead of approaching your consultant directly.

For death claims where we don't need any medical information, we'll pay the claim within five days of getting proof of who is entitled to receive the money.

Critical illness claims require more medical information and can take around eight weeks.

Income protection claims are complex and can take up to 12 weeks to assess. We may be able to offer you medical help to get you back to work faster - so telling us as soon as you’re unable to work, means we’ll start assessing your claim earlier. 

Find out more about our tele-claims service(Opens new window)(Opens new window)(Opens new window)(Opens new window)(Opens new window), to help to speed up the time it takes to assess your claim.

Helping you move forward

While our protection policies provide you with financial security, they can also provide support and guidance.

Policy Plus(Opens new window) offers a range of support services for no additional cost, whenever you or your immediate family needs them. These services are available throughout the life of your policy, providing you with peace of mind and reassurance when you need it most.