How long will my protection claim take?

For protection policies only

The time it takes for us to assess your claim depends on the type of claim you’re submitting, how much medical information we need and how soon we receive it. We’ll do our best to get all of the information that we need as quickly as possible. You can help to speed up the claims process by sending us any copies of medical letters that your consultant has given you - we may be able to use these instead of approaching your consultant directly.

For life protection claims where we don't need any medical information, we'll pay the claim within five days of getting proof of who is entitled to receive the money.

Critical illness claims require more medical information and can take around eight weeks.

Income protection claims are complex and can take up to 12 weeks to assess. We may be able to offer you medical help to get you back to work faster - so telling us as soon as you’re unable to work, means we’ll start assessing your claim earlier. 

Find out more about our tele-claims service(Opens new window)(Opens new window)(Opens new window)(Opens new window)(Opens new window), to help to speed up the time it takes to assess your claim.

Supporting you when you need it most

While our protection policies provide you with financial security, they can also provide support and guidance.

From the start of your policy, you'll have access to Policy Plus - our range of support services, to help you and your immediate family through difficult times. This is included at no extra cost to provide support when you need it most.