How quickly will I receive my tax-free cash and how will you pay me?

This depends on the action that you're performing. If you're an:

Existing Aegon Retirement Choices (ARC) or Aegon One Retirement (AOR) customer

  • Your tax-free cash will be transferred by Bankers Automated Clearing Services (BACS) three to five working days after the Benefit Crystallisation Event is complete.
  • Transfers from non-ARC/AOR products with immediate Benefit Crystallisation Event (BCE) will be paid three to five working days after the BCE is complete.

All other products

Once we receive all the relevant paperwork we'll process your tax free cash payment within seven to ten working days. We’ll pay the money into your bank account if you’ve supplied those details, or we’ll send a cheque to the address we have for you.