How quickly will I receive my tax-free cash and how will you pay me?

This depends on the action that you're performing. If you're an:

Existing Aegon Retirement Choices (ARC) or One Retirement (OR) customer

  • Benefit Crystallisation Events - you'll receive your tax-free cash a two to three days after the crystallisation is complete.
  • Immediate drawdown transfer when consolidating non-ARC / -OR assets it will be a couple days after we have received the transfer.

All other products 

Once we receive all the relevant paperwork we will process your tax free cash payment within seven to nine working days. If bank details have been provided we will pay the monies to your bank account, otherwise a cheque will be issued to the address we hold for you.