How do I make a complaint?

We hope you never have to complain, but if you do, please email us at complaintsmb@aegon.co.uk(Opens new window) and we'll look into it for you.

For Aegon Retirement Choices (ARC) customers, please email platformcomplaintsmb@aegon.co.uk(Opens new window)

We also have an online form(Opens new window) that you can complete if you'd prefer.

Or you can write to:

Complaints Department,
Aegon,
Edinburgh Park,
Edinburgh,
EH12 9SE

Please include your plan number.

Our complaints procedure (PDF - 153kb)(Opens new window) will give you more information.

Call our helpdesk on 03456 100 010