How do I make a complaint?

We hope you never have to complain, but if you do, please email us at new window) and we'll look into it for you.

For Aegon Retirement Choices (ARC) customers, please email new window)

We also have an online form(Opens new window) that you can complete if you'd prefer.

Or you can write to:

Complaints Department,
Edinburgh Park,
EH12 9SE

Please include your plan number.

Our complaints procedure (PDF - 153kb)(Opens new window)(Opens new window)(Opens new window) will give you more information.

Our complaints policy is available to download or read online.(Opens new window)(Opens new window)

Call our helpdesk on 03456 100 010

As email is not a secure method of communication, please don't email any personal, financial or banking information.