What is tele-underwriting?

For protection policies only

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If you tell us about a medical condition and we need more information, we might ask for a tele-interview(Opens new window). The purpose of this interview is to get as much information as possible about the medical condition you've told us about, so we can decide whether we can provide cover and at what level. All of our tele-interviews are carried out by qualified nurses, using a third-party company.

What are the benefits?

  • Time savings – tele-underwriting can help reduce the time it takes for us to assess your application, as we won't need to wait for your GP to send us information about your health.
  • Better disclosure - you can provide us with good quality information about your own medical condition and the treatment you've received or are receiving. 
  • Gives you reassurance - by talking to a qualified nurse, you'll feel more comfortable giving personal details about your health.