Do you offer additional services with your protection products?

For protection policies only

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Yes, you get more than just financial support with our protection policies. For no additional cost, you and your immediate family will have access to our support and guidance services.

You can access them throughout the life of your policy, and if you need to claim. 

All of our protection customers have access to a health and wellbeing service provided by our partners, Health Assured. This gives you, and those closest to you, access to confidential support and guidance on a wide range of issues, including:

  • loss of a family member or friend;
  • diagnosis of a medical condition;
  • emotional issues;
  • marital and relationship concerns;
  • family concerns, for example childcare;
  • work-related concerns, and
  • consumer rights, legal and debt issues.

You can speak to Health Assured’s qualified and experienced counsellors over the phone in confidence 24 hours a day, 365 days a year. Call them on 08000 28 90 95 or access the dedicated Health Assured online hub at new window)

Meet David

David is finding it difficult to cope following the death of his mother. Although a year has passed, he’s still struggling with daily life. He has supportive friends and relatives but he doesn’t feel it’s right to keep talking about his mother’s death so many months after the funeral.

How can we help?

As a protection policyholder, David called our health and wellbeing service.

After giving David some time and space to talk about his mother’s death and how he was feeling, the counsellor discussed the cycle of bereavement and the process of grieving - reassuring David that his reactions were not unusual after a bereavement, and that everyone needs a different amount of time to deal with a death. The session also gave David some small steps to focus on – to help him through the grieving process.

David felt reassured that he could access the service again should he need additional support in the future - all at no additional cost to him.

Find out more about our health and wellbeing service.(Opens new window)

Our second medical opinion service can give you confidence in your, or your family member's, diagnosis and treatment options. It allows you to get a confidential face-to-face consultation, with a UK-based specialist who's local to you. This service from RedArc includes:

  • long-term support over the phone from your personal nurse adviser, before and after the consultation;
  • a face-to-face consultation to help you understand your initial diagnosis and consider the treatment and options available to you, and
  • a copy of the report compiled by your specialist, with a copy sent to your GP.

To find out more, and see if a second medical opinion is right for you, call 01244 62 51 80 to speak to one of RedArc's registered nurses (call charges will vary). 

Meet John

John was recently diagnosed with prostate cancer, which came as a shock as he's always had a healthy lifestyle. After various medical consultations and tests, John began a course of treatment which had nasty side effects.

How can we help?

As a protection policyholder, John used our second medical opinion service to find out about his other treatment options.

RedArc referred him to a local specialist who reviewed his diagnosis and met with him to discuss his treatment options. This helped to reassure John that he was getting the right treatment.

He also had phone support from a dedicated nurse, which meant he always had a medical professional to talk to.

Find out more about our second medical opinion service.

If you've got a Business Protection or Relevant Life policy with us, you'll have access to our key person replacement service, provided by Identify HR & Resourcing Solutions.

If you or a key person in your business is unable to return to work due to an injury or illness, or the key person dies - Identify HR & Resourcing Solutions will help ensure the continuity of your business. They can:

  • provide help and guidance on how to find replacement ‘key’ personnel – whether temporary or permanent including:
    • providing CVs of potential candidates;
    • providing advice and support when looking for a permanent replacement, and
    • support in writing job specifications, adverts and recruitment agency briefs, and
  • provide advice, guidance and support on all aspects of employment law via their employment helpline.

You can speak to Identify HR & Resourcing Solutions business consultants over the phone in confidence, Monday - Friday 9am to 5pm (excluding public holidays). Call them on 01688 32 06 20 (call charges will vary).

Meet Dan and Charles

They run a printing company together. Unfortunately Dan is killed in a road traffic accident and things are now getting difficult for Charles.

Charles has double the workload and a number of customers are concerned that Dan is no longer managing their business. Despite Charles’ best efforts, they’ve left him for a rival company. The loss of those customers amounts to a 25% drop of the company’s profits. Charles isn’t coping and doesn’t know how long he can continue running the business with things as they are.

How can we help?

As a Business Protection policyholder, Charles can use our key person replacement service for help and support in recruiting a Business Development Manager or possibly a Key Account Manager – either on a temporary or permanent basis. Identify HR & Resourcing Solutions could also offer Charles some business coaching - helping him to think about the future of his business and what direction/options he’d like to follow. All services offered would be bespoke for Charles.

Charles can also contact our health and wellbeing support service to receive bereavement support and help in dealing with losing his best friend and business partner – all at no additional cost to him.

Find out more about our key person replacement service.