Contact

You’ll find answers to commonly asked questions, as well as support articles, documents and forms in our support section.

If there’s anything else you need, please use our contact form, call or write to us at Aegon.co.uk or tweet us.

Contact us (with our online form)

Contact us using our online form. You can also call, or write, using our contact details below.

Contact details

General Queries

Phone: 03456 10 00 10

Calling from abroad: +44 (0)131 666 8567

For Aegon Retirement Choices (ARC), One Retirement or Protection enquiries, please use the contact details further down.

Customer Services, Aegon, Edinburgh Park, Edinburgh, EH12 9SE


Protection

General: 03456 00 14 02

Pre-submission underwriting helpline: 03457 83 54 73

Protection claims: 03456 00 04 93

Address: Aegon, Edinburgh Park, Edinburgh, EH12 9SE


Aegon Retirement Choices (ARC) and One Retirement (OR)

Phone: +44 (0) 3456 081 680

Address: Platform Client Services, Aegon, Edinburgh Park, Edinburgh, EH12 9SE


Retiready

Phone: 03456 1000 72


Investor Portfolio Service (IPS)

Help, support and login for IPS customers(Opens new window)


Aegon Workplace Investing (for Accounts beginning A/00..)

Phone: + 44 (0) 3456 017 720 

Emailmy.pension@aegon.co.uk

Address: Aegon Workplace Investing, PO BOX 17486, Edinburgh, EH12 1NU

If you feel you need to make a complaint, you can contact us in any of the following ways:

By phone – if you don’t have the number for the specific department that dealt with your case, you can call our helpdesk on 03456 10 00 10.

By post – you can write to us at Aegon, Edinburgh Park, Edinburgh EH12 9SE.

By email – using our online form above. If you need to attach documentation you can email us at complaintsMB@aegon.co.uk

However, please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. So, you should avoid sending us any personal or confidential information this way.

You can view our complaints procedure here(Opens new window)(Opens new window).

Our complaints policy is available to download or read online(Opens new window).

Our complaints data

We take complaints seriously at Aegon and welcome the opportunity to learn from our customers’ concerns. You can find out more about our level of recent complaints and how we dealt with them below.

We’re committed to giving all our customers a high standard of service, but we know that sometimes we don’t get things right. When this happens, we aim to deal with all complaints in a fair, efficient and effective manner. 

Complaints publication report

We report details of our complaints to the Financial Conduct Authority (FCA) twice a year. This table covers our most recent report - the six-month period from 1 January 2018 to 30 June 2018.

Firm name:  Scottish Equitable plc

Group: Aegon UK

Other firms included in this report: none

Period covered in this report: 1 January 2018 to 30 June 2018.

Brand/trading names covered:  Scottish Equitable, Aegon Scottish Equitable, Aegon

*The number of new complaints per 1,000 policies in force as at 30 June 2018

**The number of complaints resolved may be greater than the number received as some of those resolved may have been received in the preceding reporting period.

†We don’t have any products which fall into these categories.

Learning from complaints

We’re committed to treating our customers fairly and will continue to do all we can to learn from the complaints we receive to improve our level of service to you in the future. If you have a complaint, please contact us