We know that before choosing a protection provider, you’ll want to know more about its claims payment history. That's why we share our claims payment information - to help you understand the cover you’re getting, the importance of giving us accurate information and when we'll pay claims.
In 2018, we paid a total of £128.6 million in claims, helping 1,552 families and businesses. Find out more in our full summary of the claims we paid in 2018(Opens new window).
Supporting you during difficult times
If you need to make a claim, our team of experienced claims assessors will handle your claim with sensitivity and support you through the process.
Our tele-claims service(Opens new window) makes the claims process even easier. An assessor will complete the claim form with you over the phone, removing the hassle of completing paper forms.
More than just financial support
Our protection policies provide you, and your immediate family, with additional support when you're going through difficult times.
Our support services are available from the start of your policy, at no additional cost, and you don’t need to claim to use them.
It's important you take the time to make sure your application is complete and all answers to the questions are accurate. This is just one way that you can help to avoid misrepresentation on any future claim.
If your adviser submits your application using our online services, we'll send you a copy of the answers. You should check these and return the Confirmation form - noting any required changes, or to confirm you're happy the information your adviser has provided is correct. Remember to sign the Confirmation form before you send it back to us.