We know that before choosing a protection provider, you’ll want to know more about its claims payment history. That's why we share our claims payment information - to help you understand the cover you’re getting, the importance of giving us accurate information and when we'll pay claims.
In 2021, we paid over £139 million in claims, helping 1,693 families and businesses.
Supporting you during difficult times
If you need to make a claim, our team of experienced claims assessors will handle your claim with sensitivity and support you through the process.
Our tele-claims service(Opens new window) makes the claims process even easier. An assessor will complete the claim form with you over the phone, removing the hassle of completing paper forms.
More than just financial support
All our protection policies provide you, and your immediate family, with access to Policy Plus - our range of support services. These are included at no extra cost, to provide support and guidance when you need it most. Find out more.
Misrepresentation is our biggest reason for not being able to pay claims. This is where we find out that you didn't give us full and honest information when you applied for insurance with us. This is why it's important that you take the time to make sure your application is complete and you've answered all of the questions accurately and honestly.
If your adviser submits your application using our online service, we'll send you a copy of the answers. You should check these carefully to make sure you've given us complete and accurate information. This can help reduce the risk of us being unable to pay a future claim or having to cancel your policy due to having received incomplete and/or inaccurate information. You should then complete, sign and return the Confirmation form to us, telling us of any required changes, or to confirm that the information your adviser has provided is correct.