We know that before choosing a protection provider, you’ll want to know more about its claims payment history. That's why we share our claims payment information - to help you understand the cover you’re getting, the importance of giving us accurate information and when we'll pay claims.
In 2019, we paid a total of £148.1 million in claims, helping 1,543 families and businesses.
Supporting you during difficult times
If you need to make a claim, our team of experienced claims assessors will handle your claim with sensitivity and support you through the process.
Our tele-claims service(Opens new window) makes the claims process even easier. An assessor will complete the claim form with you over the phone, removing the hassle of completing paper forms.
More than just financial support
All our protection policies provide you, and your immediate family, with access to Policy Plus - our range of support services. These are included at no extra cost, to provide support and guidance when you need it most. Find out more.
Misrepresentation is our biggest reason for declining claims. This is where we find out that you didn't give us full and honest information when you applied for insurance with us. This is why it's important that you take the time to make sure your application is complete and you've answered all of the questions accurately and honestly.
If your adviser submits your application using our online services, we'll send you a copy of the answers. You should check these carefully and and return the Confirmation form - telling us of any required changes, or to confirm that the information your adviser has provided is correct. Remember to sign the Confirmation form before you send it back to us.