Aegon reports drop in CI claims during lockdown

  • Aegon reports drop in CI claims during lockdown
  • And an increase in life insurance claims in April and May 2020 compared to 2019

Aegon statistics show that 37% fewer policyholders claimed on their critical illness (CI) insurance policies during May this year compared to the same month last year.

CI claims in the month of April were also lower than April the previous year by 17%.

Cancer accounted for 60% of critical illness claims in 2019 and continued to be the key cause for CI claims during the lockdown period and Aegon has received only two coronavirus related CI claims so far.

Aegon also reports an increase in life claims received in both April and May this year compared to 2019.

April 2020 saw an 83% increase on life insurance claims during the same month in 2019. There was also a 58% increase in the number of life insurance claims received in May this year compared to May 2019.

Around a third (31%) of the life insurance claims received in April and May were related to the coronavirus.

The average age of life insurance claimant during April and May was 64, with 80% of claimants being male. In addition to this, Aegon reported that fewer accident related life insurance claims were received.

Simon Jacobs, head of underwriting and claims at Aegon UK said:

“The claims team has worked really hard to support families of those who have lost loved ones during this time.

“The impact of lockdown can be clearly seen in the volume of CI claims and it’s worrying.

“People being mindful of burdening the NHS, might have delayed a GP visit or might have missed early detection due to limited screenings for things like breast and bowel cancer.

“As NHS services resume and lockdown loosens, we might expect to see a steady increase in claims over the coming months. Early detection is important when it comes to cancer and treatment options so we would urge those who have a health concern to seek medical advice as soon as they can.

“An increase in life claims is expected during a global health crisis of this scale. However, the rise was slightly countered by the impact of lockdown life. With more people staying in and staying safe, there was a reduced risk of deaths caused by road traffic accidents for example. 

“We hope that our customers remember the support that comes with their Aegon protection policy in the form of access to the health and wellbeing service, provided by Health Assured. It provides confidential, compassionate counselling and on-demand web and mobile support tools for a range of issues including bereavement, medical diagnosis, emotional health, relationships, family concerns, finances, debt, legal issues, and consumer rights and it’s times like this that people should take full advantage of these additional services.”


Further information

Stephanie Melrose

PR Manager

Aegon UK

Tel: 0131 549 6743

Mob: 07740897621


Notes to Editors

  • In the UK, Aegon offers retirement, workplace savings and protection solutions to over three million customers. Aegon employs around 2000 people in the UK and together with a further 800 people employed by Atos, we serve the needs of our customers. More information:
  • As an international life insurance, pensions and asset management group based in The Hague, Aegon has businesses in over twenty markets in the Americas, Europe and Asia. Aegon companies employ approximately 26,000 people and have millions of customers across the globe. Further information:

Figures correct as of November 2019