Registering your account

During the scheme set up stage, the scheme adviser will work with the implementation manager to set up the scheme.

The scheme adviser will provide us with the name and email address of the person at the firm who’ll carry out the administration on the scheme.

That person will then receive an activation email from us to activate their Aegon Retirement Choices account.

Once they activate their account, they’ll be able to create new users so they can set up any colleagues to also have access.    

Activating your account

As a new user, you’ll receive an email from us asking you to activate your account. This email includes an activation code that you’ll need. It’s best to activate as soon as you receive the email as the activation code will expire.

We’ll ask you to set up a password. You can find out details about setting your password in All about passwords section.

Then to add that extra layer of security if we don’t already have your mobile number, and you’re not already set up for two factor authentication with us we’ll ask you this to set up. If you are already set up to use two-factor authentication for another account you have with us, you’ll simply use the same details.

And then there’s only one more step before your account is activated. If you’d like to be kept informed of our news, products and services that could be of interest to you or complement the products you already have you can opt in to receive information like this. Once you’ve done that, that’s you activated.

You’ll now see the log in screen - why not save this page as a favourite so you’ve always got it handy for logging into your account?

It really is simple to activate your account but if you do find yourself having problems, you can contact our dedicated team.

If your activation code does expire, the employer administrator can send you a new activation email. If they’re unavailable, you can contact us