To make it harder for someone to guess your password, the password you set up must meet our minimum criteria. You’ll see what the criteria is when you’re setting up or changing your password. You can strengthen your password further by adding one or more special characters.
Additionally, we’ll carry out a check to see if it’s a commonly used password, and if it is, you’ll have to create a different password.
As you create your password, the indicator will increase as you add the minimum criteria. It will show full when your password meets the minimum criteria and doesn’t relate to your password being a strong password.
Changing your password
We recommend you change your password frequently to keep your account secure. To do this log in to your account and select Account at the top right. Then you should scroll to Account security and select Change password at the Your password section.
Forgotten your password
If you’ve forgotten your password, you can reset this by selecting Forgotten password? from the Log in page.
If your account is locked, you can select Forgotten password? from the Log in page, or contact your financial adviser if you have one. If you continue to have problems accessing your account, contact us and we’ll be happy to help.