Support and service
For intermediaries and employers only
You can find our service performance shown using a RAG status from 70% (red) through to 100% (green) for key processes. These include online performance, money in and out and emails. We've also included an update on our call performance. We'll update our performance monthly.
*All data as at 3 May 2021. Our service dials provide an overall view of service levels but not every type of transaction is included.
- If you're using the postal service, there may be some delays. Please check the Royal Mail website for the latest information.
- Any service outage impacting the platforms will be displayed on the home page as usual.