Coronavirus – answering your protection questions
For customers25 October 2021
We're here to support you and want to answer some of the questions you may have about the impact of the coronavirus pandemic.
How can I contact you about my protection policy?(Expand content) (Minimise content) (Content loading)
Our phone lines are open Monday to Friday - please visit our contact us page for full details of how to get in touch with us.
I’m having financial difficulties as a result of the coronavirus pandemic – is there support available to me?(Expand content) (Minimise content) (Content loading)
It is possible to make changes to your protection policy, however as we’re not authorised to provide financial advice, we recommend that you speak to a financial adviser before doing this. If you don't have one, you can find one on the MoneyHelper website.
To support you through this time, we may be able to offer to defer your policy payments by up to three months. If this is something that you think could help you maintain your cover during this challenging time, please contact us as soon as possible to keep your cover in place.
Have you changed your claims philosophy as a result of the coronavirus outbreak?(Expand content) (Minimise content) (Content loading)
No – we want to reassure you that we’ve made no changes to our claims philosophy. This means that if you die or meet the definition for one of our critical illnesses as a result of coronavirus, we’ll assess your claim in the usual way.