How to identify fraudulent activity

With laptop

The current coronavirus situation presents an opportunity for criminals to try and exploit people when they may be feeling more vulnerable.

These criminals may try any number of ways to attempt to steal money and/or sensitive information from people, so here’s some tips to help you identify this activity and help you to stay protected.

Suspicious emails

Sending suspicious emails to target log in details, passwords, bank and payment card information, is a method criminals may use to try to defraud people. As an example, you could receive an email from someone pretending to be a client, an associate or Aegon. Don’t just take it at face value – here’s some things to look out for:

  • Does the email address you by name?
  • Do you recognise the sender? And does the email have the correct address, for example, any email from Aegon would have in the address. If you know the sender, is their writing style the same, are there any misspellings or grammatical errors?
  • Does it ask you to urgently transfer funds to a new account?
  • If there are links or attachments in the email, don’t click on them unless you know it’s safe.

If you receive an email from Aegon or an email related to our products, service or customers that doesn’t seem right, please let us know by contacting us at

Do you know who you’re dealing with?

Make sure you’re dealing with the right person when carrying out any transactions, and don’t rely on one communication method, such as an unexpected email or call.

We’ll never contact you asking to transfer your funds to another account (internally or externally).

Avoiding pension scams

Pension scammers target people when they’re more vulnerable, so if you’re being contacted about a pension transfer or review that you didn't ask for, please be wary. In 2019 The Government banned pension cold calling, meaning you shouldn’t be contacted if you’ve not invited that contact, it isn’t legal.

Changes to bank account details

We’ll never contact you about changing your payment method. Some criminals like to trick people into changing their bank account details for something that’s due to be paid. So please be aware about anyone calling you about your bank details, especially if you haven’t asked for it.