Changes to our customer policy conditions

We’re making changes to our customer policy conditions to increase the range of circumstances under which we can change, close or merge the range of insured funds that we offer.

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Why we’re making this change

We constantly monitor and refine our fund ranges to make sure we continue to meet the needs of our customers by offering a range of funds which covers all main investment types. 

To ensure we have the flexibility to continue to do this, we’re amending our terms and conditions to increase the range of circumstances in which we can change, merge or close insured funds.

How we’ll communicate this change

We’ll include an endorsement with the annual statements we issue to customers on their policy anniversary date.  These will be issued to all customers over a 12 month period from 1 October 2015 to 30 September 2016.  

Some customers may hold products which don’t issue annual statements. We’ll contact these customers directly to make them aware of the changes.  

What this means for our customers

Our customers don’t need to do anything. The change to their policy conditions will happen automatically.

If we decide to close or merge a fund, we will write to all investors before any action is taken to give details of the options available and any similar alternative funds. You can find out more about our fund ranges via our website: