For intermediaries only

Welcome to our latest issue

In this issue of Protection Matters, you’ll find out about Policy Plus - the support services that are available to our protection customers, throughout the life of their policies. 

We recently announced our 2018 claims paid experience, so we’ve included links to our great range of sales aid including a new one-page infographic. 

If you want more information about any of these articles, please get in contact with your usual sales representative.

Introducing Policy Plus

Our protection policies provide more than financial security - they can also help bring peace of mind when it’s needed most. 

Policy Plus(Opens new window) provides protection customers with a range of confidential support and guidance services, at no additional cost.

They’re not just available when customers claim - they’re available to use throughout the life of their policy.  

Our series of short animations(Opens new window) and new flyer will provide you and your clients with more information on how Policy Plus can provide support and guidance through difficult times.

Find out more about Policy Plus

Our 2018 claims experience

Claims are at the heart of what we do, so we’re extremely proud to have maintained a strong claims experience in 2018. 

We paid £128.6 million across our protection benefits, helping 1,552 families and businesses. We paid:

  • 98% of life protection claims
  • 93% of critical illness protection claims, and
  • 93% of income protection claims.

We also paid 23% of life claims early, as terminal illness claims. This meant we could help more than 200 customers put their financial affairs in order before their death.

Find out more about our 2018 claims experience

In the news